Helpful Phonetics
Give the phonetic codes of the word FNY.
F for FOXTROT
N for NOVEMBER
Y for YANKEE
It is the recognition of others suffering and taking action to help.
Hey! It is COMPASSION.
It is the act of tailoring an experience or communication based on information a company has learned about an individual.
Hey! It is Call Personalization.
HIPAA is the acronym for ...
Hey! It is Health Insurance Portability and Accountability Act of 1996.
This is a type of insurance that covers medical and surgical expenses that arises due to illness, injury or accident.
Hey! It is health insurance.
What state has the abbreviation WY?
Hey! It is WYOMING.
It is the sense of feeling others feelings especially sadness.
Hey! It is EMPATHY.
What are the first three tips for connecting to members?
Hey! Those are remember member's name, find common ground, and actively listen.
What is PHI?
Hey! It is Protected Health Information.
How do you get health insurance?
A. Ambetter Website ambetterhealth.com
B. FFM/SBE Website healthcare.gov
C. Facebook Marketplace
D. Both A & B
Hey! It is letter D, both through Ambetter website and FFM/SBE website.
Give the phonetic codes of the word POL.
P for PAPA
O for OSCAR
L for LIMA
It is understanding others feelings.
Hey! It is SYMPATHY.
TRUE or FALSE. Not relating to another person and not identifying a shared experience is a good way to build rapport to the member.
Hey! It is False. Relating to another person by identifying a shared experience or trait is a good way to find common ground.
Which of the ff is not a PHI identifier?
A. Account Numbers
B. Fingerprints
C. Size of clothes
Hey! Size of an individual's clothing is not considered a PHI identifier.
TRUE or FALSE.
Most health plans have a deductible.
Hey! It is TRUE.
What state has the abbreviation IA?
Hey! It is IOWA.
What is the difference of SYMPATHY and COMPASSION?
Sympathy means you can understand what the person is feeling. Compassion is the willingness to relieve the suffering of another.
What are the last three tips for connecting to members?
Ask questions.
Mind your body language.
Receive judgement.
What do we call the person who has an active coverage to the insurance?
Hey! We call them "member".
TRUE or FALSE.
You save money when you get service from an Out-of-Network provider.
Hey! It is FALSE.
You save money when you get service from an In Network provider.
What state has the abbreviation CA? Give its phonetic codes.
Hey! It is CALIFORNIA.
C for CHARLIE
A for ALPHA
L for LIMA
I for INDIA
F for FOXTROT
O for OSCAR
R for ROMEO
N for NOVEMBER
I for INDIA
A for ALPHA
Give us your sample compassion statement.
"I can feel the pain you feel. I wish you didn't have to go through that, but allow me assist you on your concern."
TRUE or FALSE. Good rapport develops when someone understands that they can share their feelings and ideas with fear of judgment.
Hey! It is FALSE. Good rapport develops when someone understands that they can share their feelings and ideas without fear of judgment.
This term refers to health care professionals, hospitals, nurse practitioners, chiropractors, physical therapists, and others offering specialized health care services.
Hey! We call them "provider or providers".
Which of the following is covered by health insurance?
A. Cosmetic surgery
B. Medication
C. Experimental procedures
Hey! It is Letter B. Health insurance covers medication depending on the plan of the member.