Terms/Definitions
Communication Styles
Active Listening (S.L.E.E.P.)
Problem Solving (S.U.P.E.R.)
100

Being able to make choices and decisions for yourself

Self-Determination

100

"You'll be sorry if you go against me!"

Example of Aggressive communication style

100

Paraphrase what they said for understanding

"P"

100

Consider what the problem is

"U" Understand the problem

200

Speaking up for and supporting a cause or person, especially to make sure they are treated fairly

Advocacy

200

"It's okay, it doesn't really bother me."

Example of Passive communication style

200

Encourage non-verbal cues

"E"

200

Speak up in an assertive way and ask for help when you need it

"E" (Express yourself)

300

Speaking up and expressing your own needs, opinions, and rights

Self-Advocacy

300

"I disagree with your point, but I understand your perspective. Here’s why I see it differently."

  

Example of Assertive communication style

300

Stay focused / Stop Multi-tasking

"S"

300

Think about your feelings and use coping strategies like positive self-talk

"S" (Stay Collected/Calm)

400

Alex's parents want him to become a doctor. Despite the pressure to choose a more traditional and financially stable career as a doctor, Alex decides to follow their heart and pursue art 

Example of Self-Determination

400

"It's fine really, don't worry about me."

Example of Passive communication style

400

Listen with your eyes

"L"

400

After advocating for yourself, consider how it went

"R" (Reflect)

500

Sarah gives her boss papers from her doctor to explain why she needs accommodations for her hearing loss at work

Example of Self-Advocacy

500

"I feel frustrated when meetings start late because it disrupts my schedule."

Example of Assertive communication style

500

Engage with questions

"E"

500

List possible solutions for the problem

"P" (Problem-Solve)