Overcoming Resistance
communication, participation and negotiation strategies
low-risk strategies
What is participation?
to be involved with something. take part in it
What is negotiation?
bargaining to reach an agreement
What is manipulation
a trick or scheme to get someone to do what you want
What is a threat?
to force conformity
face change or face punishment
manipulation and threats
high-risk strategies
Where does participation begin?
at the bottom. give employees opportunities to contribute
What is the first strategy for negotiation?
expect resistance
is manipulation high or low risk?
high risk
high risk
Why is communication important for change?
it impacts involvement and commitment
What is a change agent?
someone who takes responsibility for change
How should management negotiate?
focus on outcomes, connect to change
What is a positive outcome of manipulation
What is a positive outcome for threats?
Very quick change
Ways to communicate change
face-to-face
emails/reports
informal meetings
formal meetings
What should be done after giving employees opportunities to participate?
find change agents to help with the change
Why is negotiation positive?
an easy way to handle resistance
incentives to get the job done
What is a negative outcome of manipulation?
can be costly from incentives
What is a negative outcome for threats?
Resentment
Complaints and disputes
What is the communication continuum strategy?
awareness
understanding
acceptance
alignment
commitment
What is the final part of participation?
build a team to lead the change
celebrate successes
build on the culture
How is negotiation negative?
Can be expensive
What is a cost of manipulation
issues with trust and morale
Why would a threat be necessary?
There is no time for other tactics
if autocratic managment is necessary