Communicating for Success
The act of successfully sharing information between two people so that the information is understood.
What is effective communication?
A form used to disclose the clients contact information, products used, medical history, allergies, medication used, preferences in lifestyle.
What is a client intake form?
Scale use to measure your skin reaction to sun
What is a Fitzpatrick scale?
Skin with moderate to large pores, over active sebaceous activity, ages slowly.
What is oily skin?
This agency registers all types of disinfectants sold and used in the US.
What is Environmental Protection EPA?
A policy sit in place for tardiness when arriving to appointment.
What is a late policy?
Factors that prohibit a treatment due to a condition, medication, products used.
What is a contraindication?
Manual manipulation and tissue by touching to make an assessment of its condition
What is palpation?
Client that Burns easily, usually peels, tans minimally. Has light skin, blue/hazel/ brown eyes, with red/blonde/brown hair.
What is Fitzpatrick 2?
An infection, such as a pimple or abscess, that is confined to a particular part of the body and appears as a lesion containing pus.
What is a local infection?
Listening to the Client and then repeating in your own words with the client is telling.
What is reflective listening?
A customary written agreement between the Esthetician and Client acknowledging and understanding of what service they’re having done and release the liability before you perform the service.
What is a consent form?
Primarily environmental factors that contribute to aging in the appearance of aging.
What is extrinsic?
A condition of abnormal growth of hair characterized by the growth of terminal hair in the areas of the body that normally grow vellus hair.
What is hypertrichosis?
Transmission of pathogens through touching, coughing, sneezing, & talking.
What is direct transmission?
In the 10 step consultation method this is where you are suggesting additional services or products of purchase.
What is upsell?
In the 10 Step Consultation Method this step is where you discover your clients needs and wants.
What is Assess?
Area of the face that helps determine the skin type.
What is the T-Zone?
Raised lesion also called blemishes.
What are Papules?
Able to destroy viruses.
What is virucidal?
There is an old saying that we were given two years and one mouth for a reason.
What is talk less listen more?
The client’s permanent progress record of services received, results, products used, & purchased.
What is a service record card or SOAP notes?
Medical Conditions, genetics, dehydration, hormones, etc all affect how the body and skin look and perform.
What are Intrinsic factors/ internal factors?
Vitiligo an autoimmune disorder that stops melanocyte production, creating patches on the skin.
What is hypopigmentation?
Colonies of microorganisms that adhere to environmental surfaces, as well as the human body.
What are biofilms?