Service Audit
Jack Audit
Equipment Audit
General
Go Cougs
100

First Step to prepare for a Service Audit?

First Create a New Error Report for that Building.

100

First step in a Jack Audit Checklist?

Locate existing Error Report for this building.

100

Name all the equipments that are covered in this Audit?

Switches/Routers, Firewalls, UPS, ATAs, APs

100

What is the purpose of auditing?

Auditing is the process of validating the accuracy of our records.

100

__________ (This BYU Basketball player) was selected first overall by _________ (this NBA Team) in the 2026 NBA Draft following a standout freshman season at Brigham Young University. 

AJ Dybantsa was selected first overall by the Washington Wizards in the 2026 NBA Draft following a standout freshman season at Brigham Young University.

200

What is Step 3 on Service Audit How-To?

Verify Switch & Data Connections (ATA and/or Jack to Jack)

200

You found a jack in the TR's patch panel that is NOT in Doc. 3 main action items to fix?

Investigate & VI location of the jack in the building.

Update Patch Manager.

Update location on map.


200

In the current version of Equipment How-to, what Patch Manager Report is needed for switch & router audits?

  • Run report “Equip-List-Switch Chassis”.
200

How many types of audits are there? Name them all.

6 - Service, Jack, Equipment, Fiber, Copper, Comm Room Photo.

200

How many total National Championships have the BYU Men's and Women's Rugby team won? 

7 Total

5 Championships for Men's Rugby (2009, 2012, 2013, 2014, and 2015) 

2 Championships for Women's Rugby (2019, 2022)

(** Former Doc Employee, Rachel Strasdas, was on 2019 BYU Women's National Championship Team **)

300

What is Step 4 of the Service Audit?

Document the Errors in Error Report, Services tab.

300

What Patch Manager report (exact name needed) is used in a Jack Audit?

Run report, “0 – Jacks” on the building.

300

In UV Explorer, Under Switch Device Details menu which two tabs can you click to get the switch model?

1. Asset/Inventory

2. System

300

Each Building Audit should be completed every ____ years with the exception of Comm Room Photos which is done in every ____ years.

6 years for Service, Jack, Equipment, Fiber, Copper & 3 for Comm Room Photos.

300

No. 14 BYU Football plays ______ (this school which was renamed in 2022) in their 2026 season opener on Saturday, September 5, 2026, at 6:00 PM MDT. What was "that school's" previous name?

Dixie State University was renamed Utah Tech University in 2022 to better reflect its polytechnic mission and improve graduate job prospects.


400

3 Prerequisites of a Service Audit as it stands in the Service Audit How-to?

Any Three from: 

  • Access to PatchManager
  • Excel installed on your workstation
  • Physical access to building communication rooms
  • Building and Mechanical Keys
  • Clipboard and pen
  • Access to Monday.com
400

Total number of Jacks on BYU Provo Campus & it's subsidiaries as of today on Master Excel. (Provo, Aspen, Ensign & SLC, Barlow) . All teams give a number? Closest one wins!

67520

400

You found an Equipment with no label. What do you do? List 3 steps to fix.

1. Record error in Equipment Error Report

2. Verify Equipment name using Doc resources (Patch Manager, UV Explorer, UPS EcostructureIT, Engineering)

3. Label Equipment using labeler printer

400

Work in Comm Room is done, and you are about to leave for the Office. What question should you be asking yourself? All teams regroup, and give a Final answer!

Did I leave the Comm Room better than I found it?

400

Who is the vice president of information technology and chief information officer (CIO) at Brigham Young University, and when was he appointed?

Brian Radford serves as the vice president of information technology and chief information officer (CIO) at Brigham Young University.

Appointment: Appointed on October 14, 2024, by President Shane Reese.

500

Name the 3 Patch Manager Reports needed to complete a Service Audit?

  • Run report, “Equip – Switch Connections (Building or TR)” on the Comm Room.
  • Run report, "0- ONLY Jacks to jack connections” on the Comm Room.
  • Run report, “Equip – Connections – Annalog Gateway” on the Comm Room.
500

Name 3 action items from the "completion" steps for a Jack Audit Checklist.

  • Document errors in the “Jacks Report” tab as instructed in the How To document.
  • Email doc_audit@byu.edu the error report.
  • Compare the updated Jack report with the building Jack Maps. 
  • Update Patch Manager with any documentation correction.
  • Update Jack Maps with any documentation correction.  (NOTE:  If jack was found on patch panel but not in Patch Manager, see if Jack Map has information…if not see Jen)
  • Run the Audit Tracking report on the campus in PatchManager and input the date that the audit was completed.
  • Mark the documentation task in Monday.com complete.
500

AP, ATA, Firewall Equipment Audit can be done in the Office by verifying Patch Manager reports with UV Explorer? True or False?

Step 8: AP, ATA, Firewall Verification and Audit to be done in Building TR. AP Models are not recorded on Patch Manager. Audit physical location & label if possible.

500

What are Sparty's three Fundamentals of Documentation?

  1. Valuable 

  1. Sustainable

  1. Consumable

500

Which Church Apostle spoke at last Devotional, and what was his message about apart from The Lord & Savior? Title of his talk will do or theme.

Peace and Rest—Even Now

(Slow Down, Be Patient, Rest)

Elder Patrick Kearon

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