MF
True or false: If MF comes to the office looking for assistance, staff should utilize planned ignoring
False, staff are to assist MF if she comes to the office looking for help to avoid escalation
If MH is yelling verbal threats such as "go die," what level is he is?
Level 2
What level is SD at if he is pacing/fixating on upcoming events?
If KA comes to the office seeking staff, what should staff's response be?
Staff should walk her up to her apartment and provide her with 10 minutes of 1:1 attention
What apartments are responsible for responding to codes?
All of them- regardless of what clients you support, everyone responsible for responding to codes
What do staff need to bring with them when responding to a code red for MF?
Blocker pad
If MH begins yelling at staff when they are assisting him with personal care, what steps should staff take to ensure their personal safety?
Staff should stop assisting MH and let him know they cannot support him if he is yelling
If SD exits his apartment to seek other staff as his staff is not giving him a desired response, what is the appropriate response from staff?
Call a code yellow, staff to monitor from main office cameras to ensure he does not exit the building
How can staff build rapport with KA?
Showing interest in her interests, engaging in preferred activities with her, giving praise when appropriate
What does a code yellow mean?
Lock your doors, minimal response to client code is called for, do not enter the hallway
What steps should staff take to ensure everyone's safety if MH is becoming agitated by the presence of a specific person?
Staff should remind him to ignore them, if his agitation continues, staff should remove or create space between MH and the individual
What do staff responding to a code red for SD need to bring with them?
Blocker pads
Let her know it has already been spoken about, and ask her what was discussed
What documentation needs to be regularly completed to support BSPs?
ABC charts, incident reports and any other behavioural tracking reports
If a code red is called, how many staff are to enter the apartment with a blocker pad?
If a preferred activity is coming up, should staff let MH know in advance?
No, Michael should not know about any events in advance
True or false: hugs are okay with SD when he is at baseline?
False- physical contact with SD should be limited to fist/elbow bumps
If KA engages in level 2 for more than 5 minutes, what should staff offer her?
PRN (1 mg lorazepam)
True or false: a blocker pad may only be utilized if the client has a "blocker pad protocol"
True
If MF is exhibiting level 3 behaviours, when should she be offered a PRN?
After 30 minutes of exhibiting level 2
How long does SD need to be in level 2 for before he is offered a PRN?
What tool should staff reference when KA is experiencing level 1 and 2 to assist her with regulating her emotions?
Zones of regulation
When can a physical intervention as taught in NVCI be used?
As a last resort, when the individual is an immediate danger to themselves or others, and when it is safe to do so