PCI
What does PCI stands for?
What is.. Preferred Check In
What view type is 52PLAOBX?
What is...TBOF-Ocean Front View Ownership
The code that is used to indicated that a complimentary bag of ice has been issued?
What is... IE
What is the first thing we should do when we see an owner/ guest
What is.. 15-5
When transferring a call to a guest room, press transfer, then enter
What is. #7 and the room number!
Which line indicates who the guest should be directed to
What is... Line 10!
Ownership allows individuals to purchase the right to stay within a specific?
What is.. View type
What code do we use for "CHEMICAL FREE CLEAN"
What is...H6
Can we have our phones with us at the desk?
What is.. NO
What is HK extension?
What is..3926/3917/3918
What does MPCI stands for?
What is. Modified Preferred Check In
What should you do first when an owner says they want to use the facility
What is.. Ask for identification and confirm ownership in Prodpick
How do we get to the "REPORT GENERATOR" menu
1 - 6- 29
What are 3 things you cannot do at the desk?
WHAT IS. Chewing gum, use profanity, loud conversation levels.
What reports on the CTQ beginnings with an A?
What is.. A1, AT, A4, A9
How in advance does Rich and Tara call their PCI guests?
What is.. 2 weeks
What is the maximum distance a local owner can live and still qualify for a decal and wristband
What is.. 50-mile radius
What does V7 represents on line 22?
What is... Chairman Club Point Owner
What is one thing that we give out to every guest after memorial day?
What is.... wristbands
How many years has Mrs.Nettie worked with Marriott?
What is.. 40 years
How many days in advance does Alick call his MPCI guests?
What is.... 1 day
What is rotation for TBOF owners?
What is.. Low floor/ High floor
What does X5 represents on line 22?
What is... Ambassador Elite
This high-level guest service principle focuses on turning a complaint into an opportunity by exceeding expectations, personalizing the resolution, and creating a memorable recovery that builds long-term loyalty.
What is... service recovery
What is... 60 DAY CANCEL POLICY