Debit
Debit increase limits for MSRs and VPs?
$3500 for MSRs and $4500 for VPs
Password requirements
12-16 characters, at least 2 letters and 2 special characters, at least one upper case and one lower case
AN OPTIONAL INSURANCE COVERAGE THAT HELPS PAY OFF YOUR AUTO LOAN IN THE EVENT IT'S TOTALED.
GAP
My mother passed away but I'm not on her account.
How do we help this member?
Express your sympathy for the loss.
Let them know that we will be happy to help once we receive the death certificate and either admin or executor papers for the person handling the mothers' estate issues.
Different options we offer to make contactless payments (digital wallet)
Google Pay, Apple Pay, Samsung Pay, Zelle, and Bill Pay
Daily debit limits for: PIN-based, signature based, and number of transactions
PIN-based: $510
Signature-based: $2500
Daily # of transactions: 25
Types of MFA we use (name at least 3)
Text/email OTP, security questions, registered devices, fingerprint/facial recognition
Life Plus
Disability
Unemployment
What is Star Protection
What forms need scanned into nautilus when opening an account?
Anything a member signs
Cost to use Message Pay
$5.99
A place you can safely store payment methods on your cell phone and use them for quick, contactless and encrypted transactions
Digital Wallet
Who qualifies for Zelle and where do you go to register for it?
Anyone with checking qualifies and they can register for it through Bill Pay
Easy Street
Main Street
First Street
What is Route 66 Warranty
Things that should be checked when going into a member's account (must name at least 3 correct to get points)
ID is scanned, signature is scanned, check warnings, verify demographic info (phone, address, email), contact manager (if necessary), cross-selling opportunities
Zelle limits (minimum, daily/monthly $$ max, and daily/monthly number of transactions)
•Minimum send amount $5.00
•Daily Limit $1,000
•Monthly Limit $3,000
•15 transactions per day, 30 per month
How far back can member's dispute debit transactions?
60 days
Demographic info that can be update through online banking
Address, phone numbers, and email address
Phone, Online, Any of our locations, Email and Mail
How can a member apply for a loan
Must give a notice for withdrawal or incur a 30 day interest penalty
Share Plus
Who is our BSA officer and who is their backup?
Jennifer and Laura
This is what we do when a member questions a transaction but wants to "research it" or chooses not to dispute it at that moment
Send a 10-day letter THAT DAY. Scan letter into Nautilus, put in a contact manager, and put a note on the account
Mobile deposit guidelines (daily limit, cut off time)
$2,000 daily limit with a 3:00 cut off time
This is the max loan late payment fee (per month)
$15.00
Requirements to qualify for Rewards Checking
$2,000 deposit (direct deposit or ACH)
$5,000 ADB (aggregate total between share, share draft, super share, share plus and type 41/42 MM. This does NOT include type 46 RMM, IRAs, Club accounts or CDs)
Active debit card with 15 monthly transactions (ATM doesn't count)
Online Banking/E-statements
What does the 'USA PATRIOT ACT' stand for?
Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001