Relationship Types
This relationship type has the same ownership rights to the account as another owner and may withdraw the entire balance without the other owner's permission.
Who is a Joint Owner?
Before a name can be updated in Phoenix, the member must provide a completed Name Change form, acceptable identification, and this federal document showing their new name or that they have applied for it.
What is a Social Security card or Social Security letter?
When logging into Cash Insight Assure, users should always launch the program from this location because it contains critical scripting that connects to the appropriate recycler.
What is the desktop icon?
This transaction type is commonly used when preparing cash for Loomis deposits or reducing excess cash in a recycler.
What is a Vault Buy?
Loads should generally be performed outside these branch operating periods.
What are lobby hours?
This relationship type has authority to add or remove authorized signers and is ultimately liable for overdrafts, regardless of who caused them.
Who is a Responsible Individual?
A member is changing their name and address at the same time. If the Name Change form is completed, this additional form is not required.
What is the Change of Address and Contact Information form?
If another teller needs to use the recycler and the second workstation is unavailable, the current teller must perform this action before the other teller can use Cash Insight on their workstation.
What is log out of Cash Insight Assure?
During a Vault Buy, the Select Mix option should be set to this standard mix before cash is dispensed.
What is Mix 4?
In Cash Insight Assure, users must access this menu option instead of a regular deposit to ensure funds are sent directly to the recycler cassettes.
What is Load under Cash Management?
A member can access account funds, write checks, and make withdrawals, but their authority generally terminates upon the owner's death. Identify the relationship type.
Who is an Authorized Signer?
A member is associated with three different RIM numbers. How many Name Change forms must be completed?
What are three Name Change forms (one per RIM)?
Before any dual-control transaction at a GLR, this component must be completely empty.
What is the ISM (Intelligent Storage Module)?
Before starting a Vault Buy on a GLR, staff must first perform this action involving the ISM.
What is Empty the ISM?
When bills reject during a load, staff should first do this before setting them aside.
What is straighten the bill and reinsert it into the input hopper?
A member is named on an account and expects to receive the funds someday, but currently has no ownership rights, transaction authority, or access to account information.
What is a POD Beneficiary?
A member presents a Washington State temporary ID with their new name. Why can't this document be scanned as identification?
What is because it does not contain a photo?
While working in the Phoenix Cash Details screen, the cursor must remain in this field with the Amount radio button selected for denomination auto-fill to work correctly.
What is the Loose 100's field?
After cash is dispensed for a Vault Buy and will be sold to Vault 111, this form must be completed documenting denominations and totals.
What is a Cash Replenishment Form?
After a load is completed, Verifier 1 must process the Cash Replenishment form as this type of transaction from Vault 111.
What is a buy from Vault 111?
A teller receives a request to close an account from a person who can write checks and make withdrawals, but who has no ownership interest. Why must the request be denied?
What is because the person is an Authorized Signer, not an owner
After updating a member's name in Phoenix, a staff member should create a pop-up note documenting these preferred member details when applicable.
What are the member's pronouns and preferred name/nickname?
Name the three approved tools that may be used to clean a cash recycler.
What are a vacuum, microfiber cloth, and brush?
A midday Vault Buy is performed due to an urgent cash balancing need. According to procedure, what must be documented on the Cash Replenishment form to justify the exception?
What are the manager's initials and operator number?
Cash recycler loads require strict dual control except when loading these two denominations.
What are $1 bills and $5 bills?