Fees
This fee is caused when there is not sufficient funds and the item is not paid
What is Non-Sufficient funds fee
Transfers made from a protecting account to cover an overdrawn balance on a protected
What is overdraft protection
This is said when a new party comes on the line
What is the call recording disclosure
A tabon the top menu bar to access funds transfer functionality
what is transfers tab
regulation that limits 6 transfers per statement cycle in savings accounts
this fee is caused when there is not sufficient funds and the item is paid
What is overdraft fee
You update this to make a large withdrawal at the ATM
What is Temporary/Permanent withdrawal limit
This department handles a client passes away
What is estate servicing operations
Bank of America's Virtual financial assistance within the mobile app
Who is Erika
acronym referring to unfair, deceptive, or abusive acts or practices by those who offer financial products or services to consumers
What is UDAAP
What is a withdrawal limit fee
this is how many times you should announce the call greeting before proceeding to *7
What is 2 times
This department handles referrals for military clients
What is Enterprise Military Benefits Unit (EMBU)
Customer turns this handy feature on when misplaced a debit card
What is the temporary lock feature
This regulation protects customers in claims
what is regulation e
This fee is cause by not meeting a monthly requirements on an account
What is monthly maintenance fee
this hold is placed when there is a reasonable cause to doubt collect ability
what is confidential information/RISC hold-pending verification/extended hold
This is done when a bank error has taken place
What is a complaint
the online banking service for clients with only a credit card or vehicle loan
What is biller direct
Regulation that gives reasons for holds to be placed on deposits
Regulation CC
This fee is caused when changing an affinity
what is debit card fee
When customers receive a returned item you can use this great feature to look at the item and other documents.
What is image view
this call is received when an interpreter on the line
What is relay call
When bills need to be paid on a scheduled basis customers turn to this great feature to help pay them.
What is Bill Pay
This act requires lenders to provide certain uniform information about fees and interest when opening an account for a customer
What is regulation dd