Program Expectations
T or F : Staff are only required to follow the dress code if they have home visits or meetings scheduled.
FALSE!
Within scheduled work hours Monday - Friday (8-4:30p), all staff must follow the dress code!T or F: The order in which you complete your 6 month or Annual plan does not matter, as long as everything gets completed in the end.
FALSE!
T or F: At the latest, all notes must be documented by the end of the month.
FALSE!
At the latest, all case notes must be entered within 72 hours following the point of contact.
T or F : When completing assessments, it is okay to pull data from the previous assessment
TRUE
T or F: The Care Coordinator determines the frequency of visits with the individual?
FALSE!
The individual has the primary "say so" in how frequently they meet with the care coordinators and other treatment providers. However, we have a responsibility to recommend more or less visits based on the level of need.
What is the purpose of the justification form?
The justification forms allows for the staff member to get "credit" for units that were missed for approvable reasons such as the use of PTO or training.
In order to complete the functional screen, what must staff do first?
Staff must first meet with the individual, in person, to obtain the signed consent forms and complete the comprehensive assessment.
How should we identify team members/contacts when entering case notes?
The first time that you mention someone in a case note, they should be identified by First Name Last Name (Role/Relationship). Any subsequent mentions should identify them by Mr./Ms./Dr., etc.
Example: This writer placed a call to Jasmine Window (Director of Community Services) to invite her to the weekly team meeting. Ms. Window confirmed her attendance and requested that items be added to the agenda.
What document do you need in order to complete a SARJ?
ASAMs
What is the purpose of a performance improvement plan?
The purpose of a performance improvement plan (PIP) is to help the staff member understand concerns with their performance and to develop a strength based and solution focused approach to resolve the issues over a short period of time.
T or F: If a Care Coordinator/MHP receives corrections back on a plan or discharge, they have 24 hours to correct the issue and provide notification.
TRUE!
Regardless of what corrections are needed, if your units have been denied or your discharge has been sent back for corrections, it is the program expectation that all corrections are completed within 24 hours. You must then notify the administrator that the task has been completed.
How many face to face visits are required to complete an annual?
3 Face to Face Visits!
1. Consents/Comprehensive Assessment
2. Assessment Summary
3. RTMFALSE!
We cannot include documentation time in TRAVEL notes.
Why is the Functional Screen so important?
It determines program eligibility.
What is the purpose of administrative supervision?
To review job performance and provide support to the staff member
Who's responsibility is it to track due dates?
The Care Coordinator!
The care coordinator is required to consult with the MHP/SAP within ____ days of facilitating the RTM Meeting.
3
AT LEAST 8 MINUTES
When should you add a SAP to the team?
At enrollment and throughout the duration of their enrollment, even if they don't have present substance use concerns.
Why is it important to consult with your MHP/SAP following a RTM meeting?
Per DHS 36, a clinical supervisor must sign off on all treatment plans. Their signature on the plan serves as verification that they are in agreement with the plan. This consultation allows for the conversation to take place as it relates to the needs of the individual, the services that we are going to offer to address the need, and the agreement of the MHP/SAP.
An individual was admitted into the hospital, what do you do?
Initiate the agency hospital protocol
Name 3 things that happen when we don't meet the deadlines for 6 month and annual plans?
1. The individual stops receiving services from ancillary providers.
2. The care coordinator is not able to document any billable units. This impacts the program revenue/budget.
3. When due dates are not met, it throws off your timeline for future dates.
4. Ancillary agencies find it difficult to work with us.
5. We go down a tier system.
Name 5 things that are required for every case note.
Date, time, name of provider, unit amount, location, details of the interaction, plan to follow up
What are the assessments that we complete in CCS that get documented under Screening and Assessments? (Must name all of them)
Comprehensive Assessment
Functional Screen
Assessment Summary
SARJ
CCS is a fee for service program. What does this mean?
This means that our agency only receives payment for services that are documented under a billable service code.