Stay in the Know
June 15th
What is the day Agero starts taking State Farm Calls?
SP
What is Service Provider
Document
What needs to be done on all calls?
Virus that spread quickly around the world
What is COVID19/Corona?
Progressive, Nationwide, Nissan and Ameriprise
What are the 4 clients who have different Greeting/branding
Continued education simulation that required completion by 5/27/2020
What is the race car simulation?
AHT
What is Average Handle Time?
Safety
What must be confirmed at the beginning of all calls?
An American musician who sang Purple Rain
Who is Prince?
This is where you select hours to service
What is Starmatic?
This provides you with feedback about your calls and advises you to setup a meeting concerning missed opportunities in your calls.
What is a QA
SA
What is Service Advantage?
Absolutely!
What is a power word?
This famous foot ware uses a 'check mark' as their logo
What is Nike?
When we tow a vehicle to the customers home and the customer wants it brought to another location in the morning.
What is a retow?
Requires you to ask/capture email address at closed loop
What is Ford?
QVB
What is the quick view box?
Matrices
What is the tool used to obtain information about various programs?
Kate Middleton
Who is married to Prince William?
Our Canadian Counterpart
What is Sykes?
Service Providers will no longer transport customers
What is the new rule for customers needing to ride with their vehicle?
QA
What is Quality Assurance?
CVD
What is customer vehicle details?
A month long celebration of people from all walks of life that happens in June.
What is Pride month?
This is an arise based social tool you use to obtain servicing information regarding servicing, policy and procedures.
What is CrowdHub?