Access
What are 3 main virtual environments used by Cardinal Health.
VDI, Amazon Workspaces, and Persistent VPC’s
What environment does Genpact users access?
Amazon Workspaces
What website can an analyst use to terminate a clients Persistent VPC session?
Desktop Director
Find the 'Citrix Template'
What is Citrix - Escalation Procedures - 0025035
Which virtual environments allow you to install software through Software Center?
Amazon Workspace and VPC Persistent
What application is needed on Cardinal Health (Windows) computers to access Citrix
Citrix Workspace (Receiver)
What website can an analyst use to terminate a NON Cardinalhealth At Home VDI session?
Desktop Director
Find 'How to understand the users view in the Citrix Access Gateway'
Citrix - How to Identify a user's access - 0024592
What are two ways a Citrix VDI user can connect to the Cardinal Health network
Myworkspace.cardinalhealth.net & Thin Client
Which virtual environments can be shadowed with SCCM?
Amazon Workspace and Persistent VPC
If the client is reporting slowness or performance issues with their Virtual Resource, what should be your first troubleshooting step?
Terminate the Virtual Desktop
What website can an analyst use to terminate a migrated Cardinalhealth At Home VDI session?
Citrix Cloud Desktop Director
What tab will display any of their Published Applications?
Citrix - How to Identify a user's access - 0024592
'How to understand the users view in the Citrix Access Gateway'
Do you need to have VPN software installed in order to connect to a VPC Persistent connection.
No
After a VDI session has been terminated and then reconnected what's the first thing you should check for in Desktop Director?
Make sure the client is on a different server.
A-oktasso-awsworkspaces-users
What can an analyst use to reboot a clients Amazon Workspace?
CCSAPPS EITSC Workspace Console
What is the KA for Citrix Cloud
Cardinal Health at Home - EITSC new Citrix Desktop Director access KB0046070
For Cardinalhealth At Home users, that work from home, what is the name of the cardinalhealth hardware device they use to get their thin client connected to citrix?
Aruba or Meraki
What virtual environment are new users encouraged to request?
Amazon Workspace
What is Citrix Cloud
The new Cardinal Health at Home Citrix Desktop Director
After an analyst reboots an Amazon Workspace how long is it recommended to have the client wait before attempting to connect to the Workspace again?
5-10 minutes
What is the KA for modifying the display on a Thin Client?
Thin Client - How to Adjust Display Preferences - 0023690