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YES or NO: Do we cover AUTO GATE Damage for emergency home assistance?
NO
YES or NO: Do we open the case if the motor policy is expiring more than two weeks from the date we received the case?
YES
Who can we chat for MyAXA cases?
Nel
YES or No: Do we require LOA if customer would like to change his vehicle from private to private hire/commercial and wish to be serviced by Direct Team?
NO
Yes or NO: Do we have free look for Smart Home GTOM?
YES
Provide the two important field for Open Parent Case
Sub Status and Remarks for pending status
Standard Motor GTOM: What is the minimum number of days to be qualified to LOU?
2 days
how many % is the free cover for child under Smart PA Protect+?
20%
Home Personal Liability, which 2 countries that we do not cover?
USA and CANADA
What is the type/subtype for delayed on payment for claim?
Claim Status
Smart PA Protect +
How will the customer get AXAPay? or what method/channel that customer will get AXAPay link?
EDM
Which exposure that we categorize the injury for Pet under motor claim?
TPPD
Please provide at least 3 products that customer cannot used AXAPay
ACCIDENTGUARD
DOUBLE PROTECTOR
DOUBLE PROTECTOR PLUS
LIVINGSURANCE
MEDISURANCE
INCOMESURANCE
ACCIDENTSURANCE PLUS
ACCIDENTSURANCE
HOSPITALSURANCE PLUS
HOSPITALSURANCE
HOMESURANCE CLASSIC
HOMESURANCE PLUS
HouseSurance/Fire Credit Risk
FIRE - Commercial
HomeSurance Classic- 3 Years
Value for Money
Future: Where will be able to see all the folder/information that currently saved to O drive?
Sharepoint
Travel: how many meter deep that we can cover insured for scuba diving?
30
Provide two HSBC Legacy product that we do not handle
Hospitalsurance/Plus
Livingsurance/Plus
Medisurance
Value for Money
What do we need to do if customer insist to go down and be assisted by Front Counter
Update file name Tracker in impact file folder
Please provide at least one temporary number of ANDA for motor/motorcyle
9680 2288 / 8725 4274
Which type of skiing that we do not cover for travel policy?
off piste skiing
For how many days we will cover insured for motor insurance if they will be driving to Thailand?
14days
Provide 3 reasons on why customer need to file police report
Please provide two home policies that will cover "All Risk"
Smarthome Optimum
Smarthome Prestige
Smarthome GTOM
Which home policy that we can cover theft if there is only forcible entry ?
SmartHome Essential
Smarthome Insured Peril
Which travel insurance that we pay TCM $100 per treatment?
SmartVoyage
Provide 4 agency/broker under our special instruction list
ALPINE (Chevrolet / OPEL) ANIKA ARF (Vokswagen) COMMERCIAL INSURANCE EXPAT INSURANCE FLEXI ASSURE KHC HOLDINGS KOMOCO (Hyundai) NORMAL GRAB / UBER Winner (Honda) ACR EX BMS (TM, G&M,ARK) g&m