Enter Title

1

100

What does S4 Stands for?

Start

Solve

Sell

Summarize

200

Types of User

• Primary
• Manager
• Member 
• Viewer

300

• Genre Packs

• Kidz and Family - $10
• Entertainment - $ 15
• Sports and News - $30

400

Types of Voice Control Remote

XR 11

XR 15

XR 16

500

What app helps the customer manage their Wifi at home?

Xfi App

2

100

What Behavior Machine measures the quality of your chat?

Sentiment/s Dashboard

200

• Cable Package

• Legacy
• Simple & Easy

300

• Multi Product Discount

• 2 Product - $20
• 3 Product - $40
• 4 Product - $60
• SSO - $10

400

What are the X1 Features

• X1 Features
• 
  
  • On Demand
  • X1 Voice Control Remote
  • X1 Apps
  • Accessibility
  • Language
  • X1 Sports
  • X1 DVR
  • HDTV
  • Last Watched
  • Kidz Zone
  • Comcast Labs

500

What are the 8 S4X behavior?

• Be Warm and Friendly
• Show Appreciation
• Own It
• Make it Effortless
• Discover Needs
• Set Clear Expectations
• Listen Actively and Respond Appropriately
• Be an Xfinity Ambassador

3

100

What are the 4 Billing Interaction

• Bill Question
• Prorate
• Adjustment
• Collections

200

Legacy PAckages and the number of channels

• Limited Basic 10 channels
• Economy 100 Channels
• Starter 140 channels
• Preferred 220 channels
• Premier 260 channels

300

Types of Cable Service

Xfinity TV

Xfinity Instant TV/Choice TV

Xfinity Flex

400

Types of Modem

• WG2
• XB3
• XB6
• XB7

500

• Cable Equipment

• Legacy
• 
  
  • DTA
  • HDDTA
  • SD Box
  • HD Box
  • DVR
  • HDDVR
• X1 Box
• 
  
  • X1 SD Box
  • X1 HD Box
  • X1 DVR
  • X1 HDDVR

4

100

Parts of Einstein

• Header
• Header Drawer
• Main Tabs
• Utility Navigation
• Footer tabs

200

• Simple & Easy

• Basic 10 channels
• Extra 140 channels
• Preferred 220 Channels

300

How much is the charge for the data overage

$10= 50 GB

400

it is a stream based cable and tv on the go

Xfinity Instant TV/ Choice TV

500

It is one of our primary tool to verify and authenticate an account and it's being utilize to check customer details and reference documents as well.

Einstein360

5

100

Types of Security / Authentication

• Last 4 digits of SSN
• Last 4 digits of Payment Method
• Account Number
• SMS/Email

200

• Premium Channels

• HBO 
• Cinemax
• Hitz 
• Starz 
• Showtime 
• TMC
• Epix 

300

What are the inclusion of Xfi Complete

-Unlimited Data

- Wireless Gateway

- Whole home wifi

400

How Much is Xfinity Flex?

$0

500

Internet Package and their speed

Performance Starter25 Mbps/2 Mbps$53Performance100 Mbps/5 Mbps$73Blast200 Mbps/10 Mbps$83Extreme300 Mbps/20 Mbps$93Extreme Pro600 Mbps/20 Mbps$103Gigabit1 Gbps/35 Mbps$133Gigabit Pro2 Gbps/2 Gbps$299