Communications
This therapeutic communication technique involves putting words to the person’s emotional reaction, which acknowledges the person’s feelings?
Reflection
This type of diversity pertains to the country where the person was born and holds citizenship
Nationality
A mouse is a(n):
input device.
On a professional letter’s signature block, how many blank lines should be placed between the closing and the typed name and credentials of the sender?
Four
A matrix in the schedule is?
The matrix schedule keeps appointments from being scheduled at times when the physician or the facilities are not available.
This therapeutic communication technique involves rewording a statement to check the meaning and interpretation.
Paraphrasing
This type of diversity is defined as general customs, norms, values, and beliefs held by a group of people.
Culture
An Output device is?
Printer
Which of the following is not typically included in memorandums?
SIGNATURE
What is true concerning the scheduling of new patients?
New patients must be clear on financial policies when they schedule their first appointment so that they can be prepared to pay for services that day.
What are Barriers to Communication
environmental distractions, internal distractions, visually impaired, hearing impaired, intellectual disability, illiterate, non-English speaking, and emotional distractions.
This type of diversity is defined as a group of people who share a common ancestry, culture, religion, traditions, nationality, and language
Ethnicity
Which of the following screens responds to the electrical characteristics of a finger and is found in smart phones and other electronic devices?
Capacitive touch screen
Nouns represent:
Nouns represent a person, place, thing, idea, concept, or thought.
Which types of outpatient procedures might be scheduled by the physician’s office?
Numerous types of outpatient procedures are scheduled by the physician’s office, including MRIs, CT scans, blood work, day surgeries, radiologic tests, and others.
What is a way to overcome environmental distractions that impact communication?
Provide privacy for patients.
This type of diversity is defined as all the ways a person is different from others, including religion and lifestyles.
Social factors
Common output devices in the healthcare setting include what?
Common output devices in the healthcare setting include monitors, printers, and speakers.
When sending a fax, the medical assistant must do what?
adhere to HIPAA and HITECH rules and ensure contact information for the sender and recipient is on the face sheet
When patients need a series of appointments, it is best to?
Series of appointments are best handled by setting them on the same day of the week and at the same time so that the patient can remember them more easily.
A patient has a hearing impairment. What technique should the medical assistant use to help overcome this communication barrier?
Use print materials and written instructions and use videos with captions
Josh states he is Polish. He grew up speaking Polish and loves Polish foods. He comes from a very traditional Polish family and plans on carrying on the traditions with his family. This is an example of ________ diversity.
ethnicity
The most commonly used input device that allows the computer operator to select commands by interfacing with the monitor screen is called the:
Mouse
When a patient calls with a complaint:
When a patient calls with a complaint, the approach should be similar to that used with angry callers. Find the source of the problem and present options to the patient.
When rescheduling an appointment, what needs to happen?
When rescheduling an appointment, make sure the first appointment day and time are removed from the appointment book, and then set the new appointment. Scheduling patients who often arrive late as the last patients of the day helps reduce the inconvenience on the schedule