Schedule Change
Caregiver calls out and I do this
What is I freak out? LOL
What is 1. Look up what caregivers have been there before. 2. Call and persuade caregivers to help out. 3. send open visit and get two forms of confirmation
Listening
What is the most important part of landing the new interest as a client for Assisting Hands
Must be documented with in 24 hour period
What is a Incident report?
Friday 5:30pm - Monday 8:30am
What is the time you are on call on your weekend to work?
Memo section on the shift and make a note, add date and add intials then copy and paste to call log
What is how you properly document any changes to a shift
Caregiver is running late for shift and I do this
What I do is call or text client( if they text?) Then add note in the memo section of the shift copy and paste memo note into call log and tag: client, caregiver and category (tardiness)
Client Calls and the first thing I do is
What is get the intake form ?
Fall, injury, death, stolen property, damaged property,
Fire, Neglect or suspected Neglect
What are reasons for completing an Incident report?
Things you can do to improve oncall experience
What is familize yourself with the weekend schedule and be available during shift changes (begininng or end of shifts).
Call log can be called this
What is the Communication log and it is used for all important text or calls that are related to clients, caregivers and potential clients, and potential caregivers for hire
Steps office staff do when a Client now wants to increase hours from 4 hours a day to 8 hours
What is I go to clients schedule and end all current 4hour shifts then I start a new schedule that is for 8 hours a day. I make a note in the call log and in the memo section of the first day the new schedule starts
Rates that are a dollar more or dollar less
What is payment with a credit card and 24hour rates?
The nurse is consulted during an incident
10pm- 6am
What is the no texting time for cargivers, staff and clients?
Steps to do if you take a call from Client''s daughter and she is running late getting home and needs caregiver to stay 30 minutes longer.
What is call or text caregiver and see if she can stay longer? Call or text client that we have confirmed caregiver can stay 30 minutes. Go to the day client noted and change the time of the shift. Then make a note in memo and tag caregiver copy and paste message into call log and tag client and caregiver.
Finding a connection
What is the second most important thing when completing an intake?
All Incident reports are kept where
Where is Sharepoint under Incident reports
If a caregiver cannot clock in or out next steps for office staff are
What is to verify caregiver is in the home and Ask them to refresh or ask them to call from clients home?
When a caregiver accepts a shift we must have two forms of this
What is verification and one must be in writing?
Four steps to do after Client calls to add Care on Mondays and Thursdays
What is 1. Go clients schedule and add Mondays and Thursdays. 2. Make a note in memo section on the first Monday, and Thursday. 3. Copy note in Memo and add to Call log (tag client) and 4. Add to do list to find caregiver
Steps after taking New Patient call
What is add to Axiscare as a Lead. Send email to potential client. Add information into excel. Add a date to follow up. Scan intake into Axiscare
Define Incident report
What is Any event which either adversely affects or could potentially adversely affect a patient, visitor, staff member or volunteer of Assisting Hands Homecare?
All texts and calls are responded to during On Call
What is wrong?
All urgent calls, all new client calls and potential cargivers are responded to. Nonurgent calls can be pushed to the next business day with the template text. On call is responsible to calling or texting on the next business day
When a client changes a shift we must have this
What is two forms to verify the change and one must be in writing