Designer Related
Designer is having difficulty on following instructions, extra pixels, and branding. Will you coach or direct? Why?
For this instance, it's better to direct, since these are objective scenarios where there is absolute truth.
Coaching on the other hand, is used for subjective scenarios such as, behavioral, disposition etc.
When is a cancellation tagged as a "preventable cancellation"?
When the client cancels out of the obvious mistake/lapse of a designer - which can mostly be related to quality.
Something that could have been prevented.
In what channel do we submit bug reports we find in DPP to Product team?
#t-product-bugs-dpp-production
In our contract with Design Pickle, what kind of workforce are we?
Subscription Workforce
What do you call our fun activity every Friday in Team Nols?
FriDates!
Are Jam sessions required? Explain.
Technically, with regards to our contract, Jam sessions are NOT REQUIRED but encouraged to have.
A client submits a PPT Request. What must you do?
1. Check the date of sign-up
2. Check if the client has submitted PPT requests before March 22
3. Accommodate/Pushback request
What do you call the software where we upload/download files from DPP?
Filestack
What does CAT mean?
Customer Assignment Team
What year was the last PickleCon held in the Philippines?
2018
What is the procedure if a designer express that he want to quit his job?
1. Mention it to your supervisor
2. Sit in a call, ask if his decision is final etc. Mention to the designer that there is 2 weeks render period for proper turnover
3. If designer is decided, submit letter of dissolution of contract via email. cc Lei, Mel, Me and (TL) You
4. Render the two week period
5. Exit Interview on the last day
Client needs an additional designer for just 1 week. What will you do?
1. Tell the client that they'll be charged minimum 1 month, but the remaining credit will be added to their account
2. Reachout to your APM and let him know your client agrees to the 1 month contract
3. APM reaches out to DAG and Accounts team for headsup.
DPP is currently down, how are you gonna handle the situation in terms of request submission? How will you mention it to your clients?
1. Mention to the client that we're currently having challenges internally
2. Suggest a workaround to deliver via Slack as a preview of the progress that is being worked on by our designer
3. If downtime is near cutoff, advise the client that you'll be submitting the final artwork first thing next shift
How many leave credits does this Pickle currently have?
This specific pickle was hired in 2021 and already graduated from preservation.
None - according to the trainual, any pickle that is less than 1 year tenure is in a "no work, no pay" status
https://designpickle.trainualapp.com/steps/6679080
When is Nols' Birthday?
February 14, 1989