Recorded Interviews
Our insured calls in with her minor daughter who was the driver in the most recent accident. We need to obtain an interview for liability, what is it called when we have more than one party on the line for the duration of interview?
Multi-Party Interview.
The only way an insured can get evidence in to GEICO is through the mail. True or False?
False.
What does NFP & CBP stand for?
1. Negligence-Free (Non-fault) Party.
2. Covered By Policy.
What is needed to populate ClaimIQ?
ClaimIQ only populates when Property Damage, Bodily Injury or Uninsured/Underinsured Motorist Reserve Lines are open.
Where can you type information that you have gathered on the recorded interview that is not necessarily apart of the template, but should be documented?
Additional Information Box.
Police reports are beneficial in what scenarios?
When dealing with Uninsured Motorist PD claims, who is marked as covered by policy?
The percentage recommended by ClaimIQ must be followed by the adjuster as it determines the final liability. True or False?
False. The ClaimIQ recommendation is simply a recommendation. The adjuster and/or supervisor/manager makes the final liability decision based on the evidence and facts gathered during the liability investigation and their best judgment.
What are the two types of interviews?
What are the 4 types of evidence that may be available?
-Police report
-Google Maps
-On scene accident Photos
-Witness recorded interviews
Our policy holder Timmy Turner let his son Chip Skylark drive the family car to go to the mall. On his way to the mall Chip was T-boned by Doug Dimmadome. Who is the negligent free party?
Timmy Turner.
Tammy Shane was traveling on South Street when she was struck in the rear by Michael Webb. Mr. Webb does not have insurance and Mrs. Shane needs to have her vehicle repaired. She does carry Uninsured Motorist Coverage. Which party (or parties) would be marked as CBP?
Michael Webb, Claimant Owner/Driver.