Grace period
315b
If the customer can't make a payment should you offer the cst a pdpp first? Why or why not?
Customers should first be offered an extension, courtesy adjustment or SMPP/CFSA/CSAT, pdpp payment plan if applicable.
What state's are eligible for SMPP?
MI, NV, OK, RI, WY
If a customer send in the signature page of the notice to delay form what's the next step.
Fill out 316b email
Can a customer utilize a due date adjustment and PDPP for the same payment?
Yes
If customer set up a SMPP and email us regarding one of the upcoming payments can we offer an adjustment.
Yes, we are able to do a one time courtesy adjustment to move the customer's due date to their first pay date after the completion of their plan.
What's the next step if a customer sends in proof of CCCS?
Send 316a email
Are MI customers eligible for a due date adjustment?
No, only a SMPP.
Are FL customers eligible for a due date adjustment?
No, only a grace period.