CCA
How do you look up Billing initials in CCA ?
Order & RA Search & Selection
Rep
Find:
Business name
Owner(s) of the company
A billing that is done with No inventory shipped to balance out an over ship/ wrong items shipped from STOCK
90 Bill
5 and 7
When did D&H Open?
1918
What is order status FI?
Bonus this comes from what Rep Create option?
Failed incomplete
EDI
What is the email address if you have credit card issues?
Credit card Error or creditcardhelp@dandh.com
This is a billing when for Invoiced FD order that invoiced at wrong price or wrong account
BILL ONLY PO
Name 3 orders Status choices with the 2 letter code you would see in CCA on the order & RA search & selection screen
Credit approved- CA , Credit failed- CF , Cancelled -CL or CS , Exception - EX , Failed- FI, On Hold- OH, Released-RL , Web Open orders WB
What was the product segment D&H started when they originally opened?
Tire Retreading
What vendor are you able to combine FD Licenses and hardware
Cisco
Can we take out of state Credit card? Give an example of when this would happen.
business owner lives in another state.
*must email credit to let them know so they may approve.
What is the name of the form used to submit a Credit (freight, handling, wrong price not rebate related etc)
Additional Credit / Additional Billing smartsheet
AC/AB
what it the tool you use to see if a web account is active?
Web management tool
In 1998 D&H become a __________ company that, we are all part of today. Hint after 7 years you are fully vested.
What is the Correct way to check for Online orders?
Specifically looking for what should be in the creator space
-On hold, exclude backorder, scroll to see the creator WEB2-E
Steps for cancelling an Order in CA status with a credit card.
If a person is on wire terms what other Payment methods may they use?
Wire only they need to reach out to financialservices@dandh.com for a review (this is customer facing email)
How do you do edit a HP warranty another rep created?
Warranty dashboard
-Assign/resign
*Please note it can not be pending by HP team status. if it is pending you must reach to HP Warranty
This is where you find an accounts free freight threshold
CCA Header
or account view
How do you “remove” a credit card from the list of Active accounts
- Mark it inactive in CCA under the Creditcardz tab **You can reactivate if needed buy selecting active button again
Who do you email for Bill only PO’s to create the PO 2 answers needed (not for final billing)
Buyers and Direct Fulfilment team (dfteam@dandh.com)
Who do you email for FD information such as
Direct Fulfillment Team dfteam@dandh.com
In this year D&H moved from Downtown Harrisburg to the Campus we are on today
2019