Tanks/Deliveries
This is how much a 500g tank holds after a full delivery?
400g
This is an account that needs payment before we deliver gas
Pay in Advance
This is the first thing you should be doing on your phone call
"thank you for calling Ferrellgas"
These are the two states Ferrellgas DOES NOT deliver to
Alaska and Hawaii
1 in 5000 of this crustacean ends up being blue
Lobster
This is how much a 1000g tank holds after a full deliver
800g
This account we can bill the customer and they have a certain set of days to pay us
Net30
This is how many times you are expected to say the customes name during the call
Twice
bobtail truck
This is who the Baby Ruth candy bar is named after
President Grover Clevelands daughter, Ruth
This smaller tank can be placed right up next to a house
120g tank
This payment option does not require the customer to pay us manually, it is taken.
Auto Pay
Their Email
These monitors help us see the exact % on the tank
OTODATA
This late 90s early 2000s all girl pop group was originally called "Touch"
Spice Girls
This is the minimum gallon amount for a 500g tank
200g
This customer must pay the exact balance every single month, they cannot pay under or over and cannot miss a payment
Budget Bill
As you are wrapping up the call, this is how we ensure First call resolution
"Is there anything else I can help you with today?"
This is where a customer can go to see their account information, invoices, pay bills, schedule deliveries
This ocean creatures heart is actually in its head
Shrimp
This is the minimum gallon amount for a delivery to a 120g tank
There is no minimum, we simply fill it.
If a customer is struggling to pay their bill, this is a service we can offer them. However, we will not do the leg work
Energy Assistance
This is the last thing you'll want to say to your customer
"thank you for calling"
This is the name of the element added to propane to give it that smell
Ethyl Mercaptan
This is the only letter in our alphabet to not show up in a states name
the letter Q.