U-Haul Programs
This program is used to access individual storage accounts, location fee schedules and maps of the facility.
What is Web Self Storage?
LS "Sam" Shoen and Anna Mary Carty Shoen
Who are the founders of U-Haul?
Abbie Olson
Who is the FRM (Floor Relief Manager)?
A customer is stuck on the side of the road with a flat tire?
Who is Roadside Assistance?
andard sales agent responsibilities with an emphasis on Hitch Sales
What is a Hitch Sales Expert?
This programs is used as a general search tool and can access any future, current or past reservations.
What is the Customer Management Tool (CMT)?
1945
What is the year U-Haul was founded?
Cherry Flores
Who is the Director?
Location changes, Ubox Scheduling and Shipping, $50 Reservation Guarantees
Who is Traffic/Scheduling?
The primary duties include: Serving customers with quoting rental rates and earning new business through sales and cross-selling. Scheduling U-Box pick-up, shipping and delivery. Providing support to customers with existing business – making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments. Includes assisting customers with truck, trailer, towing and storage business.
What is a U-Box Agent?
This is where we clock in and out for the day.
What is Work Day?
Joe Shoen
Who is the current CEO of U-Haul?
Beth Meyers
Who is the Department Manager?
Customer called with a Citation alert.
Who is the Equipment Recovery?
Works closely with agents helping with questions on navigation, the virtual learning center (VLC) and taking compliments/complaints for agents in the contact center.
Who are the Customer Experience Team?
This program allows customer's to pick up there truck after a location has closed.
What is Truck Share?
Phoenix, Arizona
Where are the Corporate Offices located?
Angela Gauthier, Cathleen Jenkins and Debra Sanders
Who are the Senior Agents?
Assistance with online purchases.
Who is the Buyer's Club?
Works as an in between for Department Managers and Director. When directors or managers are out sick or on vacation they step in as a temporary replacement.
Who is the Floor Relief Manager - FRM?
This program offers someone to talk to and resources to consult whenever and wherever you need them.
What is the You Matter Program?
Ridgefield, WA
What city and state company was founded?
Evan Johnson
Who is the current Vice President of the Contact Center?
A Police Officer calls needing information about a customer.
Who is customer service?
Agents who work with Customers unable to rent equipment due to a past due balance.
E Alert Agents.