General Knowledge
Grill 101
Outdoor Kitchens
Customer Service
Systems
100

The landing page you go to for our internal systems

What is BBQGuys apps?

100

The measure of amount of energy required
to raise one pound of water 1 degree Fahrenheit at sea level

What is a BTU?

100

To access gas and plumbing

Why access doors are needed?

100

The ability to understand and share the feelings of another.

What is empathy?

100

Save the order

What is something you should do every time you update the customer section of order control?

200

5"

What is the distance between the holes on a BBQGuys handle?

200

Oxygen, Heat, Fuel

What are the 3 things required for fire?

200

Higher or lower, depending on gas type.

Where should I install gas vents?

200

"Is there anything else I may help you with today?"

What is something we should say at the end of every call?

200

The person receiving the email.

What is the requester?

300

6"

What is the MINIMUM you must add to an item's cutout width for RFT?

300

Charcoal in its raw form with no
additives or molding done.

What is lump charcoal?

300

36" and 42"

What are counter height and bar height?

300

"Who? What? When? Where? Why?"

What are qualifying questions?

300

The yellow comment in ZenDesk, for our view only

What is an internal comment?

400

MSP

What is Minimum Selling Price?

400

This igniter uses a tiny hammer striking a tiny crystal to produce a spark. The spark is fed into a valve that “throws” a flame to the burner.  

What is a flame thrower ignition?

400

If your space is enclosed on at least two sides and is covered, or your AHJ indicates you do.

Do I need a vent hood?

400

225-269-0704

What is the number to the support reroute queue?

400

The name of the section of order control in the navigation panel that contains the address the order is shipping to.

What is Customer Info?

500

The 5 parts to the CAPL-C Code

What are: Communication, Accountability, Passion, Learning and Change?

500

These give customers the opportunity to get a
similar steak that they would get at high-end steak houses.

What is a sear burner?

500

Wood, Brick, Block and Prefab

What are 4 types of framing?

500

The amount I can discount before I have to get supervisor approval.

What is 5%?

500

The app you use to find additional information on a product.

What is inventory?

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