Promethean Boards
Under the unified menu, click updates, check for updates, and update if needed.
How do you update your device?
Search for Windows updates and then select check for updates.
How do you properly restart a Chromebook that is experiencing issues?
Refresh + Power
Where is the only color copier located in the district?
Where is the business office
What is one way to submit a ticket?
Send an email to support@westbranch.org
Login to the ticket portal using your email credentials
Name 3 items available to you on the unified menu.
Screen Share
Capture
Whiteboard
Home
Source
Annotate
Recent Apps
Owner/Guest
Locker
How to update your Chromebook?
Chrome help, about chrome OS. -- Check for updates.
What students are allowed to connect personal devices to the school district's internet during school hours?
Who are only high school students
If your computer is giving you issues with printing, what should you try first?
Try to restart the computer first.
How to send a message on ParentSquare?
1. Select messages on the left side under Communicate tab
2. Select "New Message"
3. Then under recipients type in the student/parents you wish to send the message to. Note: There is no dropdown and you must type 3 letters in for names to appear
Where is the Chromebox located on the Promethean Board?
Back - Upper left corner
What are three troubleshooting steps you should try no matter what before submitting a ticket?
Disconnect reconnect
Updating
Restarting
If a student forgets their Chromebook for the day where can they get one to use temporarily?
Where is the school offices.
What do you do if you approach a device that has a paper jam?
Please call or submit a ticket right away unless you know how to and can remove the jam yourself.
How to create a group in ParentSquare?
1. Go to Groups under the Participate tab on left side
2. Then select "New Static Group"
3. Next enter the group information (Display Name, Description, and whether its a public, private, or confidential group)
4. Then add anyone else you wish to be an owner of the group
5. Finally add people you want to be in the group by selecting (Add members by selecting students)
How to fully restart the Promethean Board?
How should you be prepared for a sub as it relates to your technology?
Leave a device behind for them to use. To allow them to use guest mode option.
Where should you send a student having device hardware or software-related issues?
The Lock-N-Charge
Should the Bypass try be used?
Not for everyday printing. Only the office fax machines should have the bypass try open.
What is the technology office extension?
6000
How many HDMI inputs are on your Promethean Board?
2
When is it okay to leave your device signed and unattended?
What is Never
When is it okay to send students to the technology office directly?
What is never
What devices are students permitted to print from, and which printers should they print to?
There own Chromebook and can print to Library, Upstairs High School C Wing, and Vending Machine
How do you change your voicemail?
1.Log into https://switchvox.westbranch.org/main
2. Select Voicemail Options Under Voicemail/Fax
3. Select "Create Recording"
4. Once created go to Greeting Rules Tab
5. Then select "Create Greeting Rule" and apply the greeting you recorded