Recent Updates
Who is your direct point of contact? Who is your peer coach?
Megan is my Supervisor/direct POC, Tayllor is my Peer Coach!
What disposition do we use for angry/cursing callers, fake leads/robots, and if the caller does not speak any English at all?
DNC List
True or false: When requesting time off, I do not need to email my Supervisor.
False! That is the first step to requesting time off.
What status do you use when waiting for calls?
Online
How many core values does Instant Teams have?
Bonus question: What are the core values?
There are 5 core values: Mindful Communication, Taking Ownership, Embracing Change Daily, Serving with Excellence, and Leading with Intentional Curiosity.
What day of the week are we not going to be open, starting May 1?
Saturday!
What disposition do we use when a caller answers the phone and says, "I can't talk now" or "Now isn't a good time?
When will my Supervisor approve my flexing/time off request?
Within 24 hours unless the length of time off being requested is extensive.
What status do you use for your 30 minute unpaid lunch break?
Break status, and clock out of Paylocity.
True or False: Assurance helps with pet insurance.
True- online only, however!
If you work 8 or more hours total, how much break time do you get for your day?
35 minutes of break time, as well as an unpaid 30 minute lunch break.
What disposition do we use after two unsuccessful rebuttals and an attempted flip?
Not Interested
When requesting time off in Paylocity, what option do you choose?
If you have PTO available, you would select "Client facing PTO"
If you do not have PTO available, you would select "Unpaid time off".
What status do you use when going on your break between split shifts?
Offline, and clock out of Paylocity!
When do you become eligible for benefits, including health, dental, and vision insurance?
After the 60 day mark (after probationary period ends).
If you work 7.5 hours, how much break time do you get total for your day?
20 minutes of break time, and an unpaid 30 minute lunch.
What disposition do we use when the call drops and we are about to transfer the caller, or when we are in the middle of confirming information?
Callback immmediatley.
When flexing, what is the very first step? What is the second step?
1) Send a Slack message to Supervisor including the date and time I need to flex.
2) Submit the Flex Request form that is pinned and bookmarked to the team channel.
What status do we use for team meetings, 1x1's, check ins, and peer groups?
Coaching status! And only use when directed by Megan and Tayllor.
List all the LOIs that we take calls for:
(Hint, there are 6 total)
As of the most recent update, these are the required internet speeds.
What is 15 upload and 15 download?
What disposition do we use for immediate hang ups and dead airs?
Connection issue.
How many same day "callout" flex requests are we allowed in one calendar month?
2 flex requests with less than 1 week's notice are allowed in one month.
What status do you use for your paid breaks and quick bathroom/snack breaks?
Break status!
What was Instant Teams' original company name?
Hire Mad Skills!