Macros
This macro is used when a package is delivered but not received to report the missing delivery internally
What is carrier claim?
This is the only time we are allowed to update/change a consultant's email address in Zendesk
What is when the account holder specifically requests it.
The CLEANFORALL 20 promo code can not be used on what products
What is sets, collections and sale items
The amount needed in product purchase to earn the welcome gift for new BoB members
What is 50$ US / 75$ CA
This product was pulled from sale because of issues with discoloration
What is the countertime carry-on set
This macro is used when a customer reaches out with a question regarding ingredients
What is ingredient/product inquiry
How we can earn the new performance bonus
What is get 100% on our score cards
A client places an order before a promotion starts, they can do this to take part in the promotion
What is return their order for a refund and order again under the promotion.
If a client signs up for BoB through their consultant they have how long to accept the terms for the membership
What is 6 days
The new Satin lipsticks will be launched on this day
What is May 9th
If someone reaches out to us because they are unable to reset their password we can send them this macro to trouble shoot the issue
What is reset password request from account holder
When sending a ticket to a different department you have to do what first
What is respond to the requestor first?
When does the 19$ BoB promotion end
What is June 30th
When applying a retro BoB we can give the client the product credit they would have earned on their order and what else
What is either the shipping refunded or the welcome gift if they qualified for them
This is where the vast majority of Beautycounter products are manufactured
what is the United States
Use this macro when processing a ticket to Gabby for the BoB bonus
What is Internal- $10 BoB retro template
As of April first this is the cost to enroll as a consultant in Canada
What is 0$
Promotions are announced to customers when
What is the day they begin
When doing a retro BoB we have to notate these places
What is every ticket involved, the dashboard, and the ticket
If someone reaches out looking for the #1 brightening facial oil we direct them to which rebranded product
What is the All bright brightening facial oil
if a customer reaches out with a product complaint that is on the know issues list within 1 year of purchase what macro is sent to get more information about the product issue
What is Sensitive inquires::Product complaints::Product complaints within 1 year (REPLACE more info needed)
We send consultant employment verifications here
What is we don't/no where
The only time we can honor a promotion after it has ended
What is if the customer was experiencing technical issues while the promotion is active
We can reinstate expired product credit as long as this is true
it is the first time it is being reinstated and it is within 30 days of expiry
The countermatch adaptive moisture lotion uses this as it's method of dispensing
What is an airless pump