RING RING
Why did my bill go up again? It just went up 6 months ago
- rate increase word track from team member
What question would be asked to cover medical expenses come claim time?
In the event of an accident, would you want State Farm to cover your medical expenses or lost income?
At what age can a child be eligible for a life policy?
A child born to the Principal Insured is automatically covered once they reach the age of 15 days.
What is the monthly benefit on STDI?
Hospital Observation Benefit covers a max of how many days per stay on a SHIP+?
This benefit is payable a maximum of 14 days per observation stay.
DSS fell off- customer asks why bill went up
team member word track for explaining how dss discount works and time frame to set up
This question is # 1...
In the event of an accident, how much of the damages to the other party would you like State Farm to cover?
What is the application minimum on a 20 pay life?
10 Pay Life$100,000
ages 0–85
What are the benefit periods on the STDI?
Hospital Confinement Benefit has a max benefit of how many days for any one confinement?
This benefit is payable a maximum of 365 days for any one confinement
I was told my bill would be 150 when I replaced my car last month, why is my bill 190?
Team member explain prorated premium for coverage amount since bill was already out when change was made.
Give an example of how to get into the 4 questions off a payment
Team member word track
What is a Return of Premium and how many years can we write it for?
ROP provides a level death benefit and will return premiums paid if the insured survives to the end of the initial level term period. 20 and 30
What is the issue age range on STDI?
What is the ambulance benefit on SHIP?
Pays a flat amount for ambulance transportation to or from a hospital or between medical facilities
Customer lost AFD 3 year, calls about bill going up
Team member explains how AFD works and losing it when it comes to claim.
What is the last question of the 4 questions?
In the event of an accident, how much would you want State Farm to leave behind for your loved ones if you were not to walk away from the accident?
What is Instant Answer Term Insurance?
Instant Answer Term Insurance provides $50,000 of death benefit protection until age 50 or 10 years, whichever is longer and is designed to provide a base level of life insurance protection
What percent is the non smoker discount on the STDI?
How many hours do you have to been seen on the Emergency Accident Benefit ?
72 hours
I got this letter saying I was being offered a standard policy, what does that mean?
Explain how the standard letter to the customer.
What question has to do with comprehensive and collision?
#2
What is an Additional Insured Level Term Rider?
Additional Insured Level Term Rider (AILTR) is an optional rider that is available on a Universal Life policy. It provides level term life insurance for an additional insured (either spouse or non-spouse), for a specific number of years, or to a specific age, not to exceed age 95.
Name the elimination periods for the STDI and the age it is guaranteed renewable
What are the maximums on the ambulance benefit?
This benefit is payable a maximum of one time per calendar year per covered person for ground ambulance ($500) and a maximum of one time per calendar year per covered person for air ambulance ($1000).