Easy
OS
What are the three operating systems on which you can install Drive for Desktop?
Trash
How many days do you have to recover your files from the trash before they are automatically removed?
True or False: Authorizations are the initial communication between Google's billing system and the customer's bank's billing system to ensure that the payment method is valid and that the necessary funds are available.
Something went wrong
What factors could lead to a "Something went wrong" error during sign-in?
Storage
Your Google Account comes with ______ of cloud storage at no charge. Storage is shared across:
Quota
True or False: If you're over your storage quota for 2 years, your content across Gmail, Drive, and Photos will not be deleted.
Quick Access
Quick Access suggests documents and other files at the top of My Drive, above the list of your files and folders. Quick Access suggestions are based on factors like:
a. How often files are shared
b. If files are not attached to meetings scheduled on your calendar
c. If files are frequently closed at a specific time.
Syncing
True or False: Syncing bugs require full diagnostics, not just the Logs folder. Bugs without full diagnostics may be sent back or closed without investigation.
What should you do if someone else created the file and you need it restored or shared again?
Replaced
How will I know my files and folders were replaced?
Folder Sharing
How many files can be shared in a folder?
Diagnostic Info
When generating diagnostic info, what do we type in the URL box to collect logs from the application?
a. %USERPROFILE%\AppData\Local\Google\DriveFS
b. %USERPROFILE%\AppData\Local\Google\Drive
c. %USERPROFILE%\DriveData\Local\Google\DriveFS
RIP
How do I preserve content from a loved one when they pass away?
Lost and Found
True or False: If you disconnect your account, any files stored in your “Lost and Found” folder are lost.
True or False: When you stream files, your My Drive files are primarily stored in the cloud. You can view and open files through a virtual drive on your computer.
To find the files, you must run Drive for desktop and have an internet connection. If you open files or make them available offline, hard drive space is not used.
Anti-Virus
True or False: If the user has an antivirus installed on their computer, make sure it is configured to ignore the "Google Drive" directory, mount point, or drive.
Filing a Bug
What do we always make sure of before filing a bug?
502
How does Google Drive's system architecture dynamically handle the 'Temporary Error (502)' message?
Insufficient
When faced with insufficient Google Drive permissions for syncing changes, how should a user address this issue, especially concerning file ownership and shared drives?
Black Screen
What could be the reason behind a blank screen issue when launching the application?