Liftoff
Effective Communication
Conflict Resolution
Coaching & Mentoring
100

Who can you go to with any questions, concerns, or if you just want to talk?

Jordan Owens

100

True or false? Effective communication requires a diverse skillset that covers both verbal and nonverbal communication cues, as well as close listening.

True

100

When dealing with an UPSET EMPLOYEE, which of the following is the WRONG course of action?

  1. Remaining calm and polite, no matter the other person's tone or language
  2. Acknowledge their frustration and empathize
  3. Say, "I'm sorry, there's nothing we can do to help you."

 

Say, "I'm sorry, there's nothing we can do to help you.

100

Coaching is the application of specific skills to sustain and improve the performance of employees that managers supervise. True or false? 

True

200

Name one responsibility of the Change Champion.

Various answers 

200

Being a good listener…

  1. ...means pretending you're interested in what the other person is saying.
  2. ...means you remain quiet and let the other person talk for a long, long time.
  3. ...isn't just waiting for your turn to speak.
  4. ...isn't a big part of effective communication.

...isn't just waiting for your turn to speak.

200

Which of the following conflict resolution strategies are essential for healthy conflict management?

  1. Defining the conflict & understanding underlying issues.
  2. Identifying the needs of the people involved.
  3. Brainstorming on solutions and collective implementation.
  4. All of the Above

All of the Above

200

Choose the item that best defines this statement.  Carefully observing performance on individual tasks and sharing these observations in a nonthreatening manner.  

  1. Responding to requests
  2. Setting task performance goals
  3. Providing task-relevant feedback
  4. Confronting difficult situations

Providing task-relevant feedback

300

What months are roadshows taking place?

October - April

300

Which of the following is NOT helpful when communicating by e-mail?

  1. Sending an e-mail several paragraphs long
  2. Being aware of your tone before sending
  3. Treat e-mail as you would a letter with a greeting, body, and closing
  4. Use e-mail to follow-up on previous conversations
  5. Organize your thoughts so it flows well

Sending an e-mail several paragraphs long

300

Which of the following is an example of workplace conflict?

  1. Creative Idea Conflict
  2. Leadership Conflicts
  3. Personality-Based Conflicts
  4. All of the Above

All of the Above

300

Identify the item below that is not one of the four major coaching roles. 

  1. Coach as Guide
  2. Coach as Teacher
  3. Coach as Motivator
  4. Coach as Mentor
  5. Coach as Judge

Coach as Judge

400

What are the two new platforms for P&C and EB respectively we are moving to?

P&C is moving to Epic, EB is moving to BenefitPoint

400

Which is NOT a barrier to effective communication?

  1. Distraction
  2. Noise and movement
  3. Poor timing
  4. Knowledge of subject
  5. Asking questions

Asking questions

400

How can you resolve personality-based conflicts in the workspace?

  1. By avoiding talking about it
  2. By actively talking about it and coming to a solution that is agreed upon by both parties
  3. By fighting about it
  4. By giving the higher authority the power to do what they see fit about the situation

By actively talking about it and coming to a solution that is agreed upon by both parties

400

Choose the item that best defined this statement. In one-on-one meetings with employees, raising uncomfortable topics that are affecting task accomplishment.

  1. Confronting difficult situations
  2. Dealing with failure
  3. Communicating instructions
  4. Following through

Confronting difficult situations

500

What are the three main objectives of Project Liftoff (hint: from the elevator speech)

More time with our clients, more valuable work, better insights

500

Which of the following is a characteristic of the PASSIVE communication style?

  1. Intolerant
  2. Agreeable
  3. Offensive
  4. Egotistical

Agreeable

500

Calling in sick to avoid interacting with a problematic individual from the company is a form of which type of conflict management?

  1. Collaborating
  2. Avoiding
  3. Accommodating
  4. Compromising

Avoiding

500

The GROW model is a tool designed to

  1. Ensure proper growth among all employees
  2. Keep your coaching conversation on track
  3. Evaluate the employee’s performance
  4. Assist the manager in writing the employee’s performance report

Keep your coaching conversation on track

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