Troubleshooting
What tool would we run to grab the MAC address of a modem
What are the 4 support tiers
tier1, tier3, Platinum, premium
What is the name of the document that is created for techs to go out to the site
FSO
What is the first interaction we put on a case every time
Working case
What is the fear of fun called?
Cherophobia
What specific command do we run on a cradlepoint to get the read out of its status and signal strengths
ping/current status
Where are the two places we can search for KBs
salesforce, account360
What is the handle time for calls
17 min
What are three of the five stats we have to hit for the case closure audit
tools, template, RIAs, resolution code, asset
Where is it illegal to frown at cows?
USA
What tool would i run on switch to check which ports have something plugged in
Interface status
What are three types of KBs
Site, devices, NAP, Hughes procedures
What was the name of the other name for a NAP key (not account number)
circuit ID
What number resolution codes can we use for closing cases
8000s
What fruit is most eaten in the world?
Bananas
Name 3 hughes modems or routers
HR4700 or 4860, SAT modem, FG Router or modem, cradlepoint
name 4 sections of a site KB
Troubleshooting/case instructions, dispatch instructions, sign off instructions, tier of support, contact numbers, configuration,
What is the name of the tab in account 360 that we can find old dispatch information
account history
name 4 status we can select
open troubleshooting, closed, pending customer input, pending nap, pending customer confirmation....etc
What is the capital city of Australia?
Canberra
the location of the noc center
What is the Name of the NAPs that are not considered primary naps
DSR
Name 2 internal depts we can reach out to
NE, control desk, ABS,
extended follow up
What artsit has had the most songs in the top 10
drake