Connectz Locating
Where to find a driver's DRL
F9
Billing and Payment questions should be routed to which department?
SFPP and/or Service
Underwriter questions where to route a call/work, what resource guides us on that?
Standard Work
What type of transaction is required when changing the first named insured to a person not currently a named insured?
ROC Release of Credits
AutoAnswers>PPV>Policy Changes>Name Change>ROC
If you cannot find a Travel Trailer's IRGs in the Online IRGs, what resource would you use to manually find them?
Auto Rate Manual
What screen shows pends on a policy?
Name and address changes
Service
An Agent needs help finding the IRGs for a recreational vehicle, what resource would you use?
Online IRGs
What Rule in the Rate Manual provides IRGs for vehicles that are 1970 and older?
Rule 207
What is the difference between an at fault accident and a chargeable accident?
An at fault accident, the insured is at fault. Chargeable accident, insured is at fault and meets a dollar threshold amount of damages.
Where to find the status of a license?
HD Screen
Questions on Commercial Auto policies
BLRC
What resource(s) would you use to answer coverage questions?
Auto Policy Booklet
AutoAnswers
Where would you find if a state uses the Violation dates or Conviction dates to determine eligibility?
AutoAnswers>Private Passenger>App Eligibility>MVR
Where can you find if a private passenger policy will extend coverage to a non-owned trailer?
Policy Booklet
How to find grouping history
(Recently added and removed drivers)
GGH
Calls regarding PLUPs
Fire Underwriting
What position in the class code in AZ would show us what level of AFD a customer has?
5th position
If a policy is added while another existing policy was within 39 days of the termination date, how will we process that?
As a replacement
PG100-N03
What are three exceptions to the 30 day backdating rule?
AutoAnswers>PPV>Policy Changes>Backdating
What screen in Connectz shows me the issued CRI of the policy?
Rate Screen
Calls regarding supporting documents for discounts
Where can we find the conversion formula for converting electric horsepower to cc's for E Bikes?
Answers > Auto > Motorcycle > Applications – Eligibility > Vehicle and Vehicle Use
How long must a 2 Star policy remain 2 Star before moving to 3 Star?
1 year
PG460-S02-03
Where can I find the eligibility guidelines for Motorhomes?
Underwriting Eligibility References>Type of Vehicle>Rec Veh Program>MH