MARX
UHC/Live Person
Macro
100

Marx

What is the system to look up member Medicare/Medicaid benefits. 

100

ART

What is Average Response Time - 60 Seconds ?

100

Claim Decoder Macro

What is determining liability for NICE and COSMOS claims ?

200

The 2 screen options advocates utilize for benefit information

What is the eligibility and detail snapshot screen ?

200

Group Hours of Operation

What is Monday-Friday 7am-10pm CST / 8am-11pm EST ?

200

Name 4 options you can use Macro for. 

What is DMR Lookup, OOP Max, Balance Billing Letter and determine liability?   

300

C.M.S

What is the Center for Medicare & Medicaid Services ?

300

Quality 

What is 98% ?

300

Code Types

What is denial or adjustment codes ?

400

Preferred Browser 

What is Chrome ?

400

NPS

What is Net Promoter Score - 80% ?

400

Launching Macro 

What is the mouse's scroll button or press Alt + 1 on your keyboard ?

500

Authentication Methods

What is Email or Win Auth ?

500

6 Core Values

What is Integrity, Compassion, Relationships,  Innovation, Performance, Inclusion ?

500

Installing Macro on your computer

What is Government Ops Member Services Macros SharePoint ?

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