Hearing Aids
If a person has and IPhone and is streaming calls and says people tell them they are noisy, what do you check and how do you fix this ?
Triple chick on side of phone and check to see if mic input is on (two way) and turn that off .
What do you need before fitting a patient with federal bcbs ? 2 answers
What is a prior auth
and hearing aids LOL
What does TPA stand for ?
Third party administrator
True or False : is it okay to save my password to Sycle on my computer as long as it’s in the office ?
False
A patient needs a follow-up call in two weeks to check on hearing aid satisfaction. How would you set a reminder or task in Sycle to ensure this is completed ?
Callback or recall
What is the new type of Bluetooth called and which phones are the only ones who are able to connect to it at the moment?
Auracast and only Samsung connect now
If a patient has a benefit of 2500 and VOB reads 80% of allowable with a 1,000 deductible. What will insurance pay and how did you get that amount ?
$1200
take 2500 subtract deductible off top which leaves 1500 and then 80% of that is $1200
What are the TPA’s we participate with ?
Start Hearing , Amplifon , Bird Song
What year was the health insurance portability accountability Act (HIPPA) implemented ?
1996
True or False : once a patient is a current patient , I no longer need to worry about updating the referral source ?
False
What companies have a wireless, rechargeable , ITC/CIC connects to Bluetooth and what are the product names ?
What is Oticon Zeal and Starkey Omega ITC/CIC
What insurances do we NOT separate fitting fees and Hearing Aids for on a Superbill?
Federal bcbs
What insurance use TPA’s that is new ? Can you bill direct with this insurance if VOB says no 3rd party ?
Cigna
no must ALWAYS use Start Hearing
Who should I contact if I discover a HIPPA breach ?
Pam
A patient has completed their first 3 appointments after a hearing aid purchase ( first fit, RWA, 6 month chk) and wants to come in for a routine check . What is the correct appointment type?
Clean and check
What three companies use classic Bluetooth? What is the downside of this type of Bluetooth?
Phonak and Unitron- all products and Signia BCT. Downside is battery life and not sure if they will be able to have firmware upgrade to auracast
What benefit does EWTF/UMR have for hearing aids ?
First hearing aid 3,000 and 2nd 1,000
How can we match a TPA pricing ?
We offer Legacy products and or less services They can choose
How often does an organization have to host a HIPAA?
Once a year
Where do we put a patients service plan information in sycle?
Under care management
What company currently has an aura cast in their accessories line that can be used with any phone now and with all manufacturers?
Resound-the tv streamer and multimic are both auracast streamers and can be used for a distance of up to 75 feet. Can be paired to multiple hearing aids and works with all manufacturers .
What is the Most important thing to verify before seeing / Billing patient insurance ?
Verify correct insurance on file and VOB
How many visits does bird song get after first fitting ? What is offered after the visits are complete ?
First 6 months then $45 copay thereafter for remaining 30 months
True or False : is it okay to share patient information with a patients family member as long as they can properly identify themselves ?
False
A patient is a hearing aid candidate but is not interested in purchasing hearing aids today . What custom list should they be added too ?
TNS