Email
What should you do when you receive an unexpected email with an attachment?
What is do not open and report to IT
Email Phishing
What is a fraudulent email that attempts to get sensitive information or install malware?
When leaving your computer what should you do?
What is Lock it
These people will ask for you password
Who is No one
First step of troubleshooting
What is restarting computer/program/device
Hovering the mouse over the url
What is how to check an email link
What should you do if you suspect a phishing email?
What is report it to IT and / or use the report email button
Multi-factor or Two-Factor Authentication
What is the method when a service requires more than a password to log in?
What you should do after logging into a shared device
What is log out
When you can't log in, check this first
What is caps lock / spelling
You receive an email from your supervisor asking you to do something but it looks slightly off
Whaat is verify with them another way
An email states "Your account will be locked in 1 hour unless you respond now". What phishing tactic is this?
What is Urgency
A technician is requesting to be let in the server room for an upgrade
What is verify before letting them in
You and another coworker cannot access the shared drive, what should you tell IT?
What is that the issue is affecting multiple people
When an email address looks close but isn't exact. ex. bmiller@starusafcu.co
What is a spoofed email address
An phishing attack target specific people
What is Spear Phishing
When someone is watching your screen or typing
What is shoulder surfing
What is done after receiving a log in alert you didn't expect
What is reset password and alert IT
If your issue fixes itself what should you do
What is let IT know
External Sender - Make sure you trust this sender
What is the warning that appears from email addresses outside of our network
When on a website where should you look to confirm it's legitimacy?
What is the url bar at the top of the browser - https://www.starusafcu.com
A person following an employee into a secured area without a fob / card
What is tailgating
This type of password is easier to remember and more secure
What is a passphrase?
Best thing to include to an email to IT
What is screenshot / error message