Roles and Resp.
The non-profit organization that provides this class and certification.
IAED
ETC
Emergency telecommunicator
Medium
Means of Communication
heightened tension or excitement with loss of control
Hysteria
EPD
Emergency Police Dispatch
Emergency number
911
WLAN
Wireless local area network
The ability to understand and share the feelings of others
Empathy
ECCS
Emotional Content and Cooperation Score
Bizarre and Aggressive behavior
Excited Delirium
Approved scripted instructions given to callers
Pre-Arrival Instructions
TDD
Telecommunications device for the deaf
ANI
Automatic Number Identification
Expression of emotions and attitudes
Demeanor
Protocol, procedure, and policy determines:
Priority level of call
Highly defines and structured procedure
Protocol
NENA
National Emergency Number Association
Choice of words and phrases used to communicate
Diction
Calming technique in which ETC repeats a statement verbatim
Repetitive Persistence
CAD
Computer aided dispatch
Establishes agency goals
Standard Operating Procedures
GPS/AVL
Global Positioning System and Automatic Vehicle Location
"A thing not looked for is seldom found
Frenza's Law
Under-control callers who cross the hysteria threshold
Re-Freak
The three types of services
Police, Fire, EMS