Check Cashing
What info goes on the back of an on us cashed by a non customer
endorsement, id #, exp date
if you had to call, who you spoke to & time
How many cameras do we have
15
Who is our security officer
Kim
h drive
$2500+
What monetary amount triggers the non customer check cashing procedure
$1000
What do we do when a vendor comes to the branch
verify, sign in, sign out
Who is in charge of BSA
Beth
Tell me 1 piece of info you can use to verify a customer over the phone, per the telephone verification guide
name, ssn
acct#, debit card#, address, dl#
transaction, scheduled payment, acct rate/ maturity, direct dep, branch opening
Above what monetary amount do tellers need a signature on credit card checks
$2000+
Above what amount do we make customers come inside to cash out
What are the 2 reasons behind why we greet each customer
good customer service & in case of robbery
Who is in charge of risk
Melanie
Name 1 feature on our new olb platform
card maintenance, int transfers, ext transfers payments, statements
Above what monetary amount do tellers need a signature on new account deposits
$2000+
Name 2 things you should be checking on each on us check that gets presented
balance history, check sequence, signatures, handwriting, check type
Which code does the alarm company ask for over the phone to verify you (dont say your code!)
your alarm code
What does HMDA stand for & where is it
Home Mtg Disclosure Act & the wall by the teller door
What can we reset for sub users on a business olb
nothing, admin must do it
What monetary amount triggers the FNBE non customer check cashing procedure
$2500
Above what amount of cash out do you need a cash w/d indemnification
$5000 or if otherwise told
What is the proper response to the police if an alarm was tripped accidentally
No, your loan has not been approved, we are ok
What does CRA stand for, where is it, who's in charge, who gets a copy, what's our rating
Community Reinvestment Act, 3rd drawer, Kim, Melanie, Satisfactory
With regards to conversion, how long does it take for a userid to become inactive
18 months
What must a customer do to cash out a check larger than $5000
deposit first