Communications
We should always avoid the use of what when speaking with a PM or PS.
What is the use of internal jargon and/or acronyms.
Disability benefits are not payable and will not be paid for certain conditions under any circumstances is called what.
What is an exclusion.
Our go to system to answer all of our questions.
What is Athena.
Our Sun Life Asks AI Assistant's name.
What is Claude.
The Wheel of Confusion holds information for 3 Principles.
What is Decision, Case Management and Communication.
The program we use if a PM would like to speak with us in their own language.
What is LanguageLine Solutions.
When on an STD claim. a PM cannot be out of Canada longer than this.
What is 4 weeks.
This system holds all of our contracts.
What is DARC.
The percentage of our Long Term Disability claim business.
What is 70%.
There are this many Case Management Principles.
What is 5.
The name of the all important interview we do with the PM throughout the life of their claim.
What is the Functional Telephone Interview (FTI).
Name one situation from the Contracts Workbook where Sun Life will not pay benefit.
What is Appropriate treatment, Out Of Canada, in prison, participating in alternate work, not in reha.
We use this platform to send accolades to others.
What is Applause.
The main difference between Sal Con and STD.
What is we pay STD from our bank accounts and PS pays Sal Con from theirs.
This CM Principle focuses on the relationship with the PS.
What is Partnering with the PS.
We must send all of our emails to our clients this way.
What is certified.
Benefits are payable but are restricted for certain conditions is called.
What is a limitation.
If I need to book a day off, I would go to this system.
What is Workday.
Name one Sun Life Client Experience Vision.
What is We Care, We Make it Easy, We Build Confidence.
This CM Principle focuses on the relationship with the PM.
What is Empowering the PM.
All incoming calls from our Plan Members require us to do what.
What is Caller Authentication.
A PM must be participating in this in order to be eligible for benefits.
What is appropriate treatment. Rehab would also be accepted.
We manage all of our claims in this system.
What is Solar.
Name 3 cities that have a Sun Life office.
What is Vancouver/Calgary/Edmonton/Montreal/Toronto/Waterloo/Ottawa/Haifax/Manila/Grugaon
Name the 4 Decision Principles.
What are Contractual, Medical, Functional, Occupational.