Random Questions
Authorization of PR , Medical Record, DD form if they dont want a paper check
Things needed to have the claim assigned
Where do you go to see if we can file a claim for a caller over the phone?
What is CSS Workbook
What pieces of information do you need to verify every call
What is First /Last name / DOB / and phone number
Where in OnBase would you go to file a telephonic supp health claim?
What is telephonic Intake tab
Does the EE need an APR on file to get information regarding their dependent under 18’s claim?
What is yes
A white banner in onbase
what is Claims in intake
Who is the ER for ER ID 309356?
Who is Phibro Animal Health Corp(TERM 12/31/25)
Who can file a claim for a claimant?
What is Anybody
If a claimant needs to update their last name on on their claim, Are you able to do this and what should you do ?
What is no and document on the account in your TPC note,
What JA would you tell you how to file a Flex work Claim ?
What is How To File A Supplemental Health Claim – Job Aid
What email address would you send a paper form request to?
What is
uhcsb-me_cs_requests@uhc.com
What would need to be on file for you to speak to a caller in full about a claimant’s claim?
What is the Authorization of Personal Representative
What determines if a hospital admission will be part of the same HIPP claim or must be filed separately?
What is if they were admitted within 90 days
How long does a CS have to complete their initial review of a supp health claim
What is 6 business days
What JA would provide the standard call greeting and closing greeting
What is
FP Member Services Guide
KM2033000
What is the website that members can go to for their claim?
What is MyUHCFP>COM
What can we ask for if a caller does not want to provide their SSN?
What is there first and last name and DOB
If an ER has Wellness for APP, CIPP, and HIPP, and you have a caller who is filing a wellness claim. Would you file a claim for each product
What is yes they would file all the claims
What are the three ways a claimant can set up DD?
What is by paper form, the portal , or call it in on phone
If the claim is in “Claims with File Plan”: what JA would you use to see what the color of the banner means?
What is
Member Advocate Claim Navigation
KM2046600
When reaching out to a CS offshore for Kartick Adak whom would you reach out to ?
Who is Hope King
Who can we give medical information to?
What is the claimant and Authorized Personal Representative
What would you need to do if you need to add or change information to a supp health claim that you have already submitted?
What is email uhcsb-me_intake_support@uhc.com
Where can you check for additional claims for a claimant?
What is LD Claims documents and form