EPIC
INSURANCE
FACS
TCN
ACCOUNT ACTIVITES & BILLING INDICATORS
100

WHERE WOULD THE PATIENT PIIC FORM BE LOCATED?

Chart review & Media tab 

100

WHICH TAB WOULD YOU GO TO IN EPIC TO LOCATE THE PATIENT INSURNANCE INFO?

COVERAGES 

100

HOW DO YOU CHECK TO SEE IF AN ACCOUNT IS ACTIVE IN FACS BEFORE CLICKING ON IT? 

MAKE SURE THE BOX HAS A CHECK MARK TO INDICATE AN ACTIVE ACCOUNT IN FACS NO CHECK MARK MEANS UNABLE TO USE ACCOUNT FOR NOTATION

100
WHAT ACCOUNT NUMBER GOES INTO TCN?
ACCOUNT NUMBER LISTED IN ANCHOR PANEL LOCATED FACS IF NO ACTIVE ACCOUNT 99999
100

WHAT ACCOUNT ACTIVITY IS USED TO CREATE A GENERAL NOTE? 

AA 197 GENERAL NOTE

200

HOW MANY STATEMENTS ARE GENERATED TO THE PATIENT BEFORE COLLECTIONS WOULD TAKE PLACE?

4 STATEMENTS 

200

WHAT DOES EOB STAND FOR?

EXPLANATION OF BENIFITS 

200

HOW MANY DAYS OUT SHOULD THE WAIT DATE IN FACS SHOW?

5-7 BUSINESS DAYS 

200

WILL TCN LET YOU MOVE TO THE NEXT CALL IF ALL BOXES ARE NOT FILLED OUT? 

NO ALL BOXES WOULD NEED TO BE MARKED TO MOVE FORWARD
200

WHAT ACCOUNT ACTIVITY IS USED TO SEND A REVIEW/DISPUTE PER PATIENT?

AA MODIFY CONTEST 


300

FOR A PROFESSIONAL AND HOSPITAL SERVICES WHAT TABS WOULD YOU USE IN EPIC TO LOCATE INFO ON THE SERVICE RENDERED?

PROFESSIONAL- Prof Tx Inquiry 

HOSPITAL - Hosp Tx Inquiry 

300

WHAT IS THE TURN AROUND TIME FOR INSURANCE TO PROCESS A CLAIM? 

USUALLY 30-45 BUSINESS DAYS 

300

WHAT DOES RPC STAND FOR IN FACS?

RIGHT PARTY CONTACT 

300

WHAT SHOULD THE AVERAGE WRAP UP TIME BE? 

2 MINS 

300

ANYTIME INSURANCE INFO IS SENT TO BE BILLED WHAT ACCOUNT ACTIVITY & BILLING INDICATOR NEEDS TO BE ADDED AS WELL?

AA 153 DISPUTED BALANCE 

BI DISPUTED BALANCE (ALREADY LISTED)

ADD BI 231 INSURANCE FOUND MEDUIT 

400

DOES COREWELL HEALTH AUTOMATICALLY SEND A DETAILED BILL? 

NO PATIENT WILL HAVE TO REQUEST ONE 
400

HOW DO YOU RESEQUENCE INSURANCE ALREADY LISTED OR ADDED TO THE PATIENT ACCOUNT?

GO TO THE COVERAGES TAB 

IN THE RIGHT CORNER SELECT EDIT VISIT ACCOUNT FILLING ORDER 

400

WHAT STATUS WOULD BE LISTED IN FACS IF A PAYMENT PLAN HAS BEEN SET? 

STATUS: ARC PAYMENT PROMISED 

400

WHAT DEPARTMENT WOULD BE A COLD TRANSFER?

COLLECTIONS


400
WHAT ACCOUNT ACTIVITY IS USED FOR FIRST SOURCE ACCOUNTS? 

NONE!

* ALL FIRST SOURCE ACCOUNTS NEED TO BE TRANSFERRED TO THE FIRST SOURCE DEPARTMENT*

500

HOW TO UPDATE A PATIENT MAILLING ADDRESS? 

GO TO SUMMNARY TAB

CLICK EDIT GUARANTOR DEMORAPHICS IN THE GUARANTOR OVERVIEW SECTION

SELECT EDIT ADDRESS 

500

HOW TO ADD INSURANCE TO A PATIENT ACCOUNT?

GO TO REGISTRATION TAB

SELECT PAT GUAR AND CVG

SELECT SHOW COVERAGES IF NOT LISTED 

THEN SELECT ADD COVERAGE 

500

WHAT IS THE REF # LISTED IN FACS?

THE HAR #

500

NAME DEPARTMENTS A WARM TRANSFER WOULD APPLY?

Financial Assistance

First Source

PLST (consult with sup before transferring)

Price estimation 

500

WHAT ACCOUNT ACTIVITY IS USED FOR A UB-04 FORM OR 1500 REQUEST?

AA 709

SMARTTEXT MEDUIT-UB/1500 REQUEST 

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