Green Bay SCA
This is where your Uber Driver should drop you off and also where you will go to meet the Door Dasher who is delivering your lunch.
What is:
The front door of the Green Bay SCA (2830 S. Ashland Avenue).
When a customer calls with a request to stop service, asking this question will help you avoid a request for a backdated turn off.
What is:
Would you like to stop service today or would you like that scheduled for a future date?
This Team Leader has been with the company longer than the other two team leaders
Who is:
Wendy
This department works in the short building next door and you may have heard them called your friends next door.
What/Who is:
New Service Installation or NSI
This is the place Kelly is talking about when she refers to "Meatloaf Monday" at "the restaurant".
What is:
Golden Basket
This is where someone could plug in their camper and live on this property.
What is:
The Charge Point Electric Vehicle Charging Station.
When a customer asks to backdate a turn on to six months ago, you can respond with this positively positioned statement.
What is:
"Good news! We can put that bill in your name as of the last meter reading date!"
This Team Leader transferred to a role in the Dispatch Operations Center a few weeks after this class started.
Who is:
Marisa
This group sends out emails about Shift Bids, Holiday Shifts, and Voluntary Overtime.
What/Who is:
Resource Planning (RP) or Workforce Management (WFM)
Karrie owns two pairs of designer sunglasses made by these two Italian fashion brands.
What is:
Gucci and Versace
This is where the air fryer lives.
What is:
The second floor breakroom.
This is Lori Wesolowski's favorite question to ask the CSR when she calls customer service.
What is:
"Have you been to the Wausaukee Fair?"
This team leader showed you how to enter your Direct Deposit information but forgot to show you where to go to enter your W-4 information.
Who is:
Nathan
The name of the outsourced care center group.
What is:
Arise
This is another place where Kelly works in the evenings and on weekends.
What is:
The Home Depot
This is something you DO NOT have to do before going out the gate to leave the parking lot.
What is:
Scan your employee badge
Promoting this will help the customer to self serve and results in less calls to the Customer Care Center.
What is:
Self Service options online/on the mobile app (after creating an online profile).
This team leader has never worked from home other than the evenings/weekends when they are on call.
Who is:
Jennifer
A few of their work duties include taking supervisor calls, sending reports to customers, answering process questions, and providing support to care center consultants .
Who are:
The Crew Leaders
This is Karrie's granddaughter's nickname.
Who is:
Lovey
Where the treadmill is located.
What is:
On the north side of the second floor in an office the size of a closet.
One of the names for the company that processes Quick Payments over the phone.
What is:
Bill Matrix or Fiserv
The team leader who thought there was an employee named Ryan Lander when a co-worker was talking about Rhinelander (local office).
Who is:
Wendy
This where the QA team is located.
Where is:
The AON building in Chicago/Chicago Care Center
This is the location of Kelly's camper.
Where is:
Devil's River Campground.