Moves
This move option requires the customer to have declined a financed move and spend over $750 with a pull.
What is Covered Move?
This feature lets customers instantly view system status and activity at home with just a glance.
What is always-on display?
Cohort requires all steps, completing VSign, be present at installation, and completing disclosures, to be handled directly by one specific individual.
Who is the Contract Signer?
This Department handles missing credits, save offers or free months
What is Account Service Experts (ASE)?
CA, CT, DC, FL, HI, IL, MA, MD, NH, NJ, NV, NY, RI, TX, VT.
What States are eligible for Solar?
This move option requires the customer to purchase new equipment and self-pull.
What is Flex Move?
This device is required to for old cameras to connect to the Smart Hub Pro 2
What is an Air Tower?
$1,400
What is the minimum equipment total to be able to use the $400 off equipment cohort
This process requires customers to first contact their energy provider to set up installation at the new address, and then contact Vivint to cancel service at the old address.
What is the move process for Vivint HomeEssentials (VHE)?
This is the average amount of time it takes Vivint agents to complete a full insurance quote.
What is about 10 minutes?
This financed offer requires the customer to finance over $1,000.
What is Smart Save?
This low-effort troubleshooting step is often used to resolve issues and must be completed while the customer is physically present.
What is pressing and holding the power cycle button?
This is the minimum amount that must be financed for a customer to qualify for a cohort deal.
What is $500?
Sync data from Z-Billing twice, after the syncs are complete, update the aging bucket.
What to do if the subscription is missing before reaching out to leadership?
This percentage reflects how much less likely Vivint customers are to submit a home insurance claim.
What is 45%?
The smart move reduces RMR down to this amount based on financing.
What is $29.99?
This Smart Hub capability alerts only on the panel and not through the mobile app and doesn't contact monitoring when certain emergency sounds are detected.
What is the hub listener panel-only alert system?
This cohort offer includes $5 off monthly RMR for 24 months or $100 credit toward new equipment.
What is the Cohort offer for a Customer with 24–13 months remaining?
Prioritizing benefits and quality before discussing cost to prevent price objections
What is “value over price” in a sales conversation? As Kristina says Bob Ross it
$29 for cracked phone screens, $49 for smartwatches, and $99 for all other claims
What are the deductibles for VPPM?
This offer requires customers to have 1 year or less remaining on their agreement.
What is Smart Move?
This combination of upgrades improves both system speed and camera load times significantly.
What are the CPU and Wi-Fi performance upgrades?
12RMR10 and 12Equip250
What are the codes for a 60 month Cohort for a customer with 12-2 Months Remaining?
This 4-part sales technique helps reps connect, explain, show value, and confirm interest during a pitch.
What is TFBR?
***DAILY DOUBLE***Customers looking to file a claim for their mobile device can either visit this website or call a specific support number to get started.
What is account.vivint.com or 1-877-389-0502?