Genius Bar On-Point
I am the password you need to know in order to get service
What is AppleID password
What is the Gbar goal for conversion
15%
In messages this new feature allows you to set these, so you never forget important upcoming events or tasks
reminders and calendar events
When will Parents/Guardians be able to register for Apple Camp.
Registration has already opened, the best time is right now!!!
What are some of the key areas of the store that we host One To Few?
Sales 2, Watch, Avenues, Genius Bar
Before coming in for an appointment it is always a good idea to do this.
What is generate a backup.
Key elements of a business Intro
customer name
industry
business name, number of employees
Business needs
Address when possible
Hey Siri, what was that question I had last week? This is where you would go to revisit your Siri conversations.
Dedicated Siri App
What devices will campers use this year?
iPad
What expectations, set with customers make for a better experience at a table for one to few
Group environment
The specialist will be helping everyone at the table
Introduce the customer to whomever is running community at the table
backup, know AppleID Password, qualifying issue on device, no secondary issue
What is the best way of showing customers the added value of signing up for their 3 month free services offers
incorporation the services as part of your demo
Apple redesigned its AI model fusing it with one developed by this company
What will be the activity this year for Apple Camp?
Create a Superhero
What devices/tools/apps can help have a smooth experience when running a community
Having customers engage with the devices at the table and take advantage of Explore App
Group Demos
This is the best way to ensure a smooth and quick appointment creation issue permitting.
Connect and Personalize to input customer data and start diagnostics as long as the customer device camera is functioning, powers on and has access to a network.
What are some of the things we should be looking at when delivering an APU to a customer.
Accessories, AppleCare+ and using connect and personalize to see what free service offers are available with their pick up.
This feature will allow Siri to reference your information to make it easier to find things like upcoming events in your calendar, personal flight itinerary etc
Personal Context
What app will campers use in order for the activity?
Freeform
What are fun Demos we can run during One to Few
ALL DEMOS!!!
Open body language, including everyone in to the demo, making sure the customers are hands on with the devices and walking them through the demo step by step.
Hey, I have a cracked display on my phone and I am just looking to get a quote on the price... (What is the best way to support this customer)
Guide them to the apple.ca site so they can find an accurate quote for their device under support. Advise them that we can book an appointment and setup up a service part if they need time to think.
Sally is waiting for an hour for her Backup to restore, what experiences can be offer
Today @ Apple
Home is where Siri lives, how will Apple Intelligence improve the HomeKit experience?
consolidating and grouping notifications into summaries to allow users a better understanding of events across all their HomeKit enabled devices
How long will Apple Camp sessions be and what age range has the session been designed for?
Camp sessions will be 90 mins for ages 6-10
What will be the biggest roadblocks to a successful One to Few
Incorrect expectations for customers
Closed conversations at the tables between specialists and a customer