Discovery Calls
This is the first thing a Volie AE wants to understand about dealerships service department.
Does the dealership have a Service BDC?
The most common AI concern: "Will customers know they're talking to one of these?"
What is AI?
Pulse automatically creates one of these after every analyzed call.
What is a call summary?
This happens when a customer calls and nobody answers.
What is a missed call?
The primary outcome most dealerships want from Volie.
What are more appointments?
This is usually the first metric a Volie salesperson wants to understand before discussing solutions.
What is out bound call volume?
Managers sometimes fear AI will replace these employees.
Who are BDC agents?
Pulse converts conversations into this searchable format.
What is a transcript?
Service Departments often struggle to consistently follow up with these.
What are Service Appointment?
Volie helps dealerships respond to customers faster through this technology.
This department is commonly responsible for lead follow-up and appointment setting.
What is a Service BDC?
AI-generated written versions of phone conversations.
What are transcripts?
Pulse helps managers identify these opportunities for their team.
What are coaching opportunities?
Managers hate seeing appointments scheduled but customers doing this instead.
What is not showing up?
One major benefit of Volie is ensuring these are answered more consistently.
What are phone calls?
Before presenting Volie, a rep should identify this group's process, pain points, and goals.
What is the dealership's current customer communication workflow?
When a prospect says, "Our customers only want to talk to real people," they're raising this type of concern.
What is customer acceptance?
Pulse can reveal calls where revenue or appointments may have been lost due to this.
What is poor call handling?
Service BDC staffing shortages often create this challenge in service departments.
Low outbound call volume?
Volie helps teams save more of this resource while handling customer communication.
What is time?
A salesperson asks, "What happens when nobody answers the phone?" to uncover this dealership problem.
What are missed calls?
Dealers often assume AI can't handle these emotionally charged interactions.
What is customer acceptance?
Unlike traditional call tracking, Pulse uses this technology to analyze call quality and outcomes.
What is AI?
Compiling data into documents for BDC Staff to follow up with?
What are spreadsheets?
The ultimate goal of Volie's solutions
What is be the dealerships communication platform?