Lean Mean Process Machine
A technique used to identify the underlying cause of a problem by repeatedly asking “why."
What is 5 Whys?
This waste occurs when work items or approvals are delayed due to system lag, dependency on other teams, or missing information
What is Waiting?
The 5S step that emphasizes cleaning the workplace and identifying abnormalities
What is Shine (Seiso)?
This refers to designing and improving operating models and processes to enhance efficiency, effectiveness, and decision-making.
What is Right Work?
An AI-powered assistant integrated into Microsoft 365 applications that helps users draft content, summarize data, and automate routine tasks using natural language prompts
What is Microsoft Copilot?
The structured problem-solving approach used in Six Sigma to improve processes.
What is DMAIC?
Moving cases unnecessarily between queues, teams, or systems without adding value is an example of this waste
What is Transportation?
The final 5S step focused on maintaining discipline and ensuring long-term adherence to practices
What is Sustain (Shitsuke)?
This refers to aligning work with optimal locations and sourcing strategies to strengthen client and colleague experiences while building scalable capabilities.
What is Right Place?
A WTW AI-powered solution used to automatically read, extract, and process data from documents such as invoices, emails, and forms to enable end-to-end automation
What is DOCLM?
A Lean tool used to visualize the end-to-end flow of materials and information in a process to identify waste and improvement opportunities
What is Value Stream Mapping?
Maintaining excess backlog or work-in-progress beyond what is required to meet demand
What is Inventory?
This step ensures that tools, files, and resources are arranged for easy access and efficiency
What is Set in Order (Seiton)?
This refers to providing modern, secure, and fit-for-purpose technology and data solutions to maximize productivity, collaboration, and resilience.
What is Right Tools?
An AI-powered knowledge agent that leverages WTW data and external sources to quickly answer HR-related queries and improve efficiency for teams
What is HR Expert?
A principle also known as the 80/20 rule, used to identify the few causes that create the majority of problems
What is the Pareto Principle?
Performing more steps, checks, or data entry than required—often due to lack of system integration or standardization
What is Overprocessing?
The first step of 5S that focuses on removing unnecessary items from the workspace
What is Sort (Seiri)?
This refers to optimizing real estate and work environments to support flexibility, collaboration, and evolving ways of working.
What is Right Space?
An AI solution that supports call center agents by searching knowledge bases and suggesting real-time answers, improving efficiency and customer experience
What is Agent Assist?
This Lean principle focuses on producing only when there is demand.
What is Pull System?
Errors in processing that lead to rework, corrections, or repeated handling of the same case
What are Defects?
This step involves creating standard procedures to maintain consistency across teams
What is Standardize (Seiketsu)?
These refer to the specific area of action that will drive the impact.
What are levers?
A key risk in AI adoption involving biased or inaccurate outputs.
What is AI Bias (or Hallucination Risk)?