Registration Process
Which chief complaint is considered direct back?
Chest Pain
Abdominal Pain (50+)
Shortness of breath
Active Bleeding
Weakness
What is Authorization
If a patient does NOT provide auto or workers’ compensation information, what do you collect?
Accident details (whatever they can provide):
Date of accident
Location
Any employer information (if possibly work‑related)
What must be completed before collecting insurance information and copay?
What is MEI
What's the difference between a copay and a deductible?
A copay is a fixed dollar amount you pay every time you receive a specific service.
A deductible is the total amount you must pay out‑of‑pocket before your insurance starts covering costs
Name three pieces of information needed for an auto claim?
What is
Claim number
Date/Time
Policy #
A patient says their name changed but insurance is the same. What should you update?
What is Guarantor Information
Where do you find patient insurance benefits in EPIC?
What is Eligibility & Benefits
A patient calls the ED and asks, "Who's the doctor on call today?" How do you respond?
"I'm unable to provide that information. Let me transfer you to someone who can assist."
What is Vocera
What is the most common used health insurance in the Ocala/Gainesville area?
What is Florida Blue
The most common phrase patients say at check‑in
What is
“Everything should already be in the system.”