Incentive
What is worth more on a scorecard? A new DDA with deposit of $25 or a new mobile banking creation with qualifying log ins?
Mobile banking, $120. (DDA $100.)
True or False--both parents can be co-owners on a family banking account
False
CTR errors must be below what % to be green on your Risk metric?
10%
BofA employees with an eligible DDA are enrolled in which tier?
Preferred Honors
How much is the 1 time payment for a RB/SBK Merrill referral?
$30
True or False. A quality home loan referral is considered a compensable event and will trigger the tracking period for deposit balance growth?
False.
Consumer Home Loan Booked
(Purchase, Refinance, Rate
Modification, Home Equity)
The youth may come in to a financial center at the age of 18 to request graduation without the parent present
False.
At any point, the parent can make an appointment or visit a financial center to graduate their child from a SafeBalance® for Family Banking account by converting the Youth role to being the sole owner (16 years or older) or co-owner of a SafeBalance Banking® account.
Magtek is being replaced by what system?
Chip & PIN
How often is the client’s three-month combined average daily balances reviewed to see if clients qualify for a higher tier?
Monthly
Associates are sent an electronic copy of all coaching entries entered into ERT
False. LOE and above.
A quality adjustment (reversal on scorecard) will apply if an account is closed within _____ calendar months of opening
7 months
Zelle transfers are available to the parent only on a family banking account
False.
The following features are unavailable for this account:
Is it OK for an associate who is being cash counted to enter the totals into the ACT cash count screen?
Yes, that is OK
How many free DDA/SAV accounts does the Preferred Plus tier receive?
Unlimited
All OT requests need to be submitted to Andrea by when?
EOD Wednesday.
A SBK on a final written warning earned a $1000 incentive for Q2. How much, if any, will they be paid?
$200
Children can have limited online access at what age?
6 years old.
According to Gloria, there are 3 trending high-risk defects. Which of the following is NOT of the most common defects we are seeing?
A. Opening procedures
B. Cash counts ( special cash count)
C. Covering your code
A. Opening procedures
Trending defects
To utilize Fraud & ID Monitoring, the client must join BofA Rewards and enroll in ____ ___________
My Credit
What is 1A & 1B?
1A--acquisition through Card and Y&YA DDA
1B--hitting 6/6 PRT/Circle of Excellence
What is worth more $$ on a scorecard? $50,000 in new money for a consumer OR a business credit card (approved & activated)
$600 for deposit balance
$830 for business CC ($650 foundational, $180 DBG)
If the child loses their debit card, can the parent can come in to any FC or call customer service to order a replacement?
No. Parents can request a new or replacement debit card for their child through the Online/Mobile Banking application and the Mobile web browser under Parental Controls settings.
What is the most common CIP error?
The address captured must be a physical residence or business street address. Cannot use bank address or PO Box.
As a courtesy for the program change, we are extending their existing Card bonus rate at launch (May 2026) for at least ___ months
6 months
What is Laura's favorite color?
Purple