Be on Time
You are scheduled to start work at 9:00 AM. What time should you arrive?
5–10 minutes early (around 8:50–8:55).
Question
How should you speak to your supervisor?
A. Roll your eyes
B. Respectfully
C. Ignore them
Answer
B. Respectfully
True or False
If your supervisor is giving instructions while you're talking to a coworker, it's okay to finish your conversation before listening.
Answer: ❌ False
You should stop talking and listen to your supervisor right away.
Question
A customer buys a drink that costs $2.00 and gives you $5.00.
💲 $3.00
You're running late because the bus is delayed. What should you do?
Call or text your supervisor as soon as possible.
Scenario
A coworker accidentally bumps into you while stocking shelves.
Answer
Stay calm, accept the apology, and continue working.
True or False
If you finish your assigned task, you should ask your supervisor what to do next instead of standing around. (Why)?
True
A customer buys an item for $8.00 and pays with a $10 bill.
How much change do they get?
💲 $2.00
Scenario
You arrive 15 minutes late and don't tell anyone.
What could happen?
Answer
Question
Name two ways to show respect at work.
Examples:
True or False
It's okay to wear whatever you want to work as long as you're comfortable.
Answer: ❌ False
Employees should follow the workplace dress code and wear appropriate clothing.
Scenario
You are working at the cash register. A customer hands you $20 for an item that costs $16.
Question:
How much change should you give back?
Answer:
💲 $4.00
Question
Why is arriving on time important?
Answer
It shows responsibility, respect, and dependability.
Scenario
Your teacher tells everyone to stop what they're doing and meet at the front of the room for instructions before going to their work site. You think you already know what to do, so you stay in your seat and keep working.
Question:
What should you have done, and why?
Answer:
You should stop what you're doing and follow the teacher's directions. Even if you think you know what to do, important information or changes may have been shared with the group.
True or False
If a coworker disagrees with you, arguing loudly is a professional way to solve the problem.
Answer: ❌ False
Stay calm, communicate respectfully, or ask a supervisor for help if needed.
A customer buys 2 bottles of water that cost $2 each.
Question:
How much is the total?
Answer:
💲 $4.00
Scenario
Your shift starts at Applebee's at 11:00. You get there at 11:05 because you stopped to at Target to buy a snack!
No. Work comes first. Personal errands should happen before or after work
Scenario
At Applebee's, your supervisor asks you to wipe all the booths first and then restock napkins. Instead, you decide to restock napkins first because you think it's easier. Later, your supervisor asks why the booths weren't cleaned.
Question:
What mistake did you make, and what should you have done instead?
You did not follow the supervisor's instructions in the order they were given. You should complete tasks as directed unless you are told otherwise or ask for clarification first.
True or False
Being on time, following directions, and treating others with respect are all examples of good workplace soft skills.
True
A customer gives you exact change for a $7 purchase.
Question:
Do you need to give them any money back?
❌ No.