Enter Title

SSC Basics

200

Roles and Responsibilities of SSC

IB/OB Calls, Tickets

300

A process that must be completed before accessing customer account details?

DPA

500

A questionnaire customers receive after interacting with an agent?

CSAT Survey

CRM Challenge

200

A CRM where we cannot see the customer's payment method?

Digistore24

300

A CRM where we cannot put notation

Clickbank

500

A CRM where we cannot process refund?

ClickFunnels

Returns & Refunds

200

A process used to encourage a customer to keep their order instead of requesting a refund?

STS

300

STS Formula

FBB - MBG - PR

500

Pro-rated Calculation:

Main order: 6 bottles - $294 (Product Amt) + $18.3 Sales Tax
Upsell: 6 bottles - $294 (Product Amt) + $16.46 Sales Tax

Returned = 8 Bottles

How much should be the pro-rated refund? 

Main: $294 + $18.3=$312.3/6 = $52.05*2 = $104.1

Upsell: $294 + $16.46 = $310.46

Total Refund = $104.1+$310.46 = $414.56

Lightning Round

200

You can skip DPA if the customer already knows their order number.

False

300

Every refund request should immediately be approved.

False

500

Ticket: A customer demands a refund because the product didn't work after one day. Walk us through the process from start to finish.

STS for Ticket Handling (Emails)

Other SSC Offers

• Step 1: Probing → Use: STS | Probing New
• Step 2: FBB & MBG → Use: STS | Fbb, MBG
• Step 3: 25% Offer
• Step 4: 50% Offer

BSD (Black Shark Digitais)

• Step 1: Probing → Use: STS | Probing New
• Step 2: FBB & MBG → Use: STS | Fbb, MBG
• Step 3: 50% Offer
• Step 4: 75% Offer