C3 (TSYS)
WHAT SCREEN IS USED TO SEE IF THE CUSTOMER'S ACCOUNT WAS REVOKED
WHO CAN PROVIDE ATTORNEY REPRESENTATION INFORMATION FOR AN OVERDRAFT ACCOUNT?
CUSTOMER, CUSTOMERS ATTORNEY, ANY THIRD PARTY.
WHAT ARE THE RADIO BUTTONS WE CHOOSE FOR CASE REASON IN CARE?
CATEGORY AND SUB-CATEGORY
WHAT LETTER IS USED TO CONTINUE NOTES IN THE ANCILLARY SPACE
X
WHAT SCREEN IN RECOVERY 1 SHOWS THE CUSTOMERS GENERAL INFORMATION?
VS- VIEW SUMMARY
WHAT SCREEN CAN WE SEE ALL OF THE TRANSACTION CODES?
IASC
WHAT MACRO IS USED IN OVERDRAFT TO ADD ATTORNEY INORMATION?
SPECIAL HANDLING (SH) MACRO
WHERE DO YOU GO TO SEE AN OPEN CASE YOU HAVE IN CARE?
MY WORKLIST
WHAT LETTER IS USED IN THE ANCILLARY SPACE TO UPDATE CUSTOMER INFO
B
ARE WE ABLE TO USE MAX FEE WAIVER FOR CHARGED OFF ACCOUNTS?
NO WE ARE UNABLE TO WAIVE FEES ON CHARGED OFF OVERDRAFT ACCOUNTS.
WHAT SCREEN IS USED TO SEE ACCOUNT CYCLE HISTORY
IACH
IF CUSTOMER STATES THEY HAVE RETAINED AN ATTORNEY FOR THIS ACCOUNT, WHAT IS TO IMMEDIATLEY BE DONE?
CEASE COLLECTION EFFORTS AND GAIN ATTORNEY INFORMATION IF POSSIBLE.
WHAT IS THE CORRECT WAY TO SEND A TL ESCALATION TO IN CARE?
SEND TO THE DIRECT MANAGER WORKBASKET
WHAT DOES THE CT CODE STAND FOR IN CMS?
CUSTOMER TELEPHONED
WHAT SYSTEM DO WE REPORT TO FOR CHARGED OFF ACCOUNTS?
THIS SCREEN IS USED TO INQUIRE ACCOUNT GENERAL INFORMATION.
IAGI
IN CARD FRD, WHO CAN WE NEGOTIATE WITH FOR SETTLEMENT ON AN ACCOUNT WITH ATTORNEY REPRESENTATION/POA?
POWER OF ATTORNEY, PARALEGAL, LEGAL ASSISTANT, ATTORNEY.
WHAT RULE IS USED FOR COMPLAINT DETAILS
1-2-3 RULE OF COMPLAINT
WHAT DOES THE FP RESULT CODE STAND FOR IN CMS AND WHEN IS IT USED?
FOLLOW UP PROMISE AND IT IS USED WHEN AN EXISTING PROMISE IS ALREADY ON THE ACCOUNT.
DO CHARGED OFF OVERDRAFT ACCOUNTS RECIEVE A 1099C IF THEY SETTLE AND SAVE OVER 600 DOLLARS?
YES, ALL ACCOUNTS THAT SAVE OVER 600 COMBINED TOTAL WILL RECIEVE 1099C FORM.
WHAT SCREEN IS USED TO ADD AND REMOVE CEASE AND DESIST CODE?
MACD
WHAT TEAM CAN TAKE VERBAL RESCIND FOR ATTORNEY REPRESENTATION ON PRE CHARGE ACCOUNTS?
ATTORNEY ACCOUNT SERVICING TEAM
WHAT TAB DO WE USE TO SEE ALL CHANGES AND HISTORY TO A CARE CASE
AUDIT TAB
WHAT CODE IS USED TO NOTATE IN CMS WHEN AN INTERNAL PARTNER IS CALLING?
IO
WHAT TWO LETTER CODE TAKES YOU BACK TO THE SCREEN THAT SHOWS A LIST OF SCREENS?
AA